Product variations split - 2nd time in a month
For the second time this month, hundreds of our products have split families. The last time this occurred, a moderator responded, took the case ID, and promised to keep me updated. Eventually, the listings were fixed. Could I please get some assistance and a proper explanation this time? The case ID is 11015860572. Seller Support via email/chat haven't helped at all.
Product variations split - 2nd time in a month
For the second time this month, hundreds of our products have split families. The last time this occurred, a moderator responded, took the case ID, and promised to keep me updated. Eventually, the listings were fixed. Could I please get some assistance and a proper explanation this time? The case ID is 11015860572. Seller Support via email/chat haven't helped at all.
0 replies
Seller_tBOaLgN6Me7BT
Seller Support is pretty much non-existent isn't it?
Wag-A-Tude Tags has joined the chat
Me
Sent at 19:01
Issue: Every listing I have in my inventory that had child variations have been seperated from their parent.
You are now connected to Rheanna from Selling Partner Support
Rheanna
19:01
Hello, Thank you for contacting Amazon Selling Partner Support.
My name is Rheanna. I am a Live Channel Specialist and I will be taking care of your case today.
Me
Sent at 19:01
The listings all look like this - We haven't done anything from our side for this to happen.
Me
Sent at 19:01
Screenshot 2025-04-14 190730.png
Done
Rheanna
19:01
one moment as i look through this case for you
Rheanna
19:02
ok one moment
Me
Sent at 19:02
ok
Rheanna
19:04
Sorry for the delay i will be just a moment
Me
Sent at 19:05
No problem - This is the 2nd time this has happened. The first time I asked for help on the seller forums and a moderator managed to get them fixed, however, the problem has happened again.
Rheanna
19:07
I believe it has been removed due to it missing the variation attribute "Size".
Me
Sent at 19:08
We're talking about hundreds of listings though - The screenshot is just one example. Why would that happen?
Rheanna
19:09
the other ones might also be missing a attribute but i cannot check every listing you have
Rheanna
19:10
one moment
Me
Sent at 19:10
This is obviously a problem with the Amazon system though that needs to be investigated.
Rheanna
19:12
I believe it would be removed if youre missing information. The system wont remove it for no reasoning. For the asin mentioned in this case : Child ASINs: B0B7CGXWHP, B0B7CGMHP3 are not displayed under the Parent ASIN: B0B7CG5RCV.
As mentioned in the previous email the relevant attributes are incomplete for the Child ASIN's: B0B7CGXWHP, B0B7CGMHP3 .
Me
Sent at 19:13
Can you escalate this please? I agree it's not being removed for no reason, it's a system problem
Rheanna
19:14
Yes i can inform our team one moment i may be able to find someone online from our feeds department who can look into fixing it all together
Me
Sent at 19:15
Thank you I appreciate that
You are now connected to Christopher from Selling Partner Support
This chat session has been paused. If you still need support, send a message and we will connect you to an available associate.
Wag-A-Tude Tags has joined the chat
Me
Sent at 19:20
Issue: dfgdfgdgd
You are now connected to Erdi from Selling Partner Support
Erdi
19:20
: Thank you for contacting Amazon Selling Partner Support. My name is Erdi . I am a Live Channel Specialist and I will be taking care of your case today.
Me
Sent at 19:21
Hello - I'm meant to be connected to the "feeds department" for help?
Erdi
19:21
I believe it has been removed due to it missing the variation attribute "Size".
Erdi
19:21
Please kindly share the batch ID with me
Me
Sent at 19:22
Yeah we've been through that quite a few times. We're talking about 100's of listings where this has happened at the same time
Me
Sent at 19:22
so it is a system error that needs investigating
Erdi
19:22
okay
Erdi
19:22
I believe it would be removed if youre missing information. The system wont remove it for no reasoning. For the asin mentioned in this case : Child ASINs: B0B7CGXWHP, B0B7CGMHP3 are not displayed under the Parent ASIN: B0B7CG5RCV.
As mentioned in the previous email the relevant attributes are incomplete for the Child ASIN's: B0B7CGXWHP, B0B7CGMHP3 .Is that correct?
Me
Sent at 19:23
Can you escalate this please? I agree it's not being removed for no reason, it's a system problem
Erdi
19:23
sure, allow me a short time please to prepare the case for escalation
Me
Sent at 19:23
Ok
