Customers Stating They are not Receiving Packages
I have seen a HUGE increase in the number of customers stating they have not received their FBM order even though the tracking information says it was delivered. I can't give refunds/replacements to all of them or it will cost me a fortune. So I have to take my chances with A to Z claims. This is causing my buyer dissatisfaction rate to increase. Is anyone else experiencing this issue with customers stating they have not received their package as well?
Customers Stating They are not Receiving Packages
I have seen a HUGE increase in the number of customers stating they have not received their FBM order even though the tracking information says it was delivered. I can't give refunds/replacements to all of them or it will cost me a fortune. So I have to take my chances with A to Z claims. This is causing my buyer dissatisfaction rate to increase. Is anyone else experiencing this issue with customers stating they have not received their package as well?
1 reply
Danny_Amazon
Hello @Seller_D1eGgHN6KPRgmand sorry to hear about the uptick in 'Item not received' claims from customers.
I wanted to make sure you had this page detailing the protections against such claims offered by Amazon Buy Shipping, and this page recommending the capture of signatures on deliveries to also help avoid such scenarios.
Thanks again for taking the time to create this post, and let me know if you have any other questions around this topic.
Best,
Danny
