Your Amazon.com seller account has been deactivated,( its a new account)
Hi helpdesk,
I found my account has been deactivated when i logined as follow picture
When i click the reactivate button, It needs me to offer some shipping information！
The account is new, no production for sale, whats the wrong？ is there a bug?
Hope someone give me help， thanks a lot.
Your Amazon.com seller account has been deactivated,( its a new account)
Hi helpdesk,
I found my account has been deactivated when i logined as follow picture
When i click the reactivate button, It needs me to offer some shipping information！
The account is new, no production for sale, whats the wrong？ is there a bug?
Hope someone give me help， thanks a lot.
0 replies
Atlas_Amazon
Hello @Seller_LBQZt4wWsFSsy
Thank you for the information provided regarding the current status of your account. It would appear based off the shared information that our team is looking for some additional details regarding your shipping procedures. You will want to provide all of the requested details so our team may verify how your product is being handled. If everything is properly verified, you should be able to get your account back into an active status.
I understand that you have not yet had any sales. How do you plan to handle your shipping? Will you ship yourself or operate out of a warehouse? Do you move product on any other platform or your own website? If so, be sure to provide those details for our team. We would recommend providing detail on how you plan to proceed with your shipping.
If you have any additional details regarding this situation, continue to provide them here for guidance.
Best,
Atlas
Atlas_Amazon
Hello @Seller_LBQZt4wWsFSsy
Do you mean I just write down my plan about shipping production, don't need upload the evidence？
Happy to provide some clarification here! You will want to review what is being requested and determine what you have in your possession. Whatever you might have that meets the requirements needs to be provided.
If you do not have any evidence to support your information, they may reject your submission. You can attempt to provide an appeal that explains why you do not have the detail being requested, but we cannot guarantee that this will be considered valid enough for reactivation without additional supporting detail.
Be sure to continue to refer here for assistance if you have additional questions.
Best,
Atlas
