A-Z claim, ODR Affected When Using Buy Shipping
Hi, please can you help me with the following order? 206-3466559-5206733
The customer was granted an A-Z claim against us for not receiving their item, even though tracking confirmed delivery. I bought my postage using Amazon Buy Shipping, so my ODR should not have been affected. Please can this be reviewed and the ODR removed?
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Winston_Amazon
A-Z claim, ODR Affected When Using Buy Shipping
Hi, please can you help me with the following order? 206-3466559-5206733
The customer was granted an A-Z claim against us for not receiving their item, even though tracking confirmed delivery. I bought my postage using Amazon Buy Shipping, so my ODR should not have been affected. Please can this be reviewed and the ODR removed?
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Winston_Amazon
0 replies
Sarah_Amzn
Hello @Seller_tsHOdqSLDC1Z4,
Thank you for posting on Forums!
Have you already contacted Seller Support? If yes, could you please share the case ID?
Best regards,
Sarah.
