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Seller_u84dbanLbmHRy

ASIN for items that I break down from larger products and sell from Wholesalers

I've been selling on an ASIN that does have a brand gate but the product is already existing. I recently got a customer complaint on authenticity regarding the item and I need to prove invoices for the exact ASIN but the items I buy are big lots from distribution which im authorized to sell and I break them down into smaller packs and package them myself to sell. So I am unable to produce any of the ASIN on my invoices that matches the listing. How do I go about to fix this?

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Account Health
Tags:Account Health, Deactivated, Product authenticity, Seller Support, Suspended
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Seller_u84dbanLbmHRy

ASIN for items that I break down from larger products and sell from Wholesalers

I've been selling on an ASIN that does have a brand gate but the product is already existing. I recently got a customer complaint on authenticity regarding the item and I need to prove invoices for the exact ASIN but the items I buy are big lots from distribution which im authorized to sell and I break them down into smaller packs and package them myself to sell. So I am unable to produce any of the ASIN on my invoices that matches the listing. How do I go about to fix this?

Account Health
Tags:Account Health, Deactivated, Product authenticity, Seller Support, Suspended
00
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Christine_Amazon
In reply to: Seller_u84dbanLbmHRy’s post

Hello @Seller_u84dbanLbmHRy

This is Christine from Amazon Forums.

I would like to let you know that in this case, the only way to reactivate the listing will be by providing the information requested by the team in charge.

This information can be located in your performance notifications.

I would like to share with you part of the documents requested

  1. Provide copies of invoices or receipts from your suppler issued in the last 365 days for the ASINs listed at the end of this email.
  2. These documents should reflect your sales volume during the last 365 days.
  3. Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
  4. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

Hope this information will help your case.

Christine.

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Seller_u84dbanLbmHRy

ASIN for items that I break down from larger products and sell from Wholesalers

I've been selling on an ASIN that does have a brand gate but the product is already existing. I recently got a customer complaint on authenticity regarding the item and I need to prove invoices for the exact ASIN but the items I buy are big lots from distribution which im authorized to sell and I break them down into smaller packs and package them myself to sell. So I am unable to produce any of the ASIN on my invoices that matches the listing. How do I go about to fix this?

14 views
1 reply
Account Health
Tags:Account Health, Deactivated, Product authenticity, Seller Support, Suspended
00
Reply
user profile
Seller_u84dbanLbmHRy

ASIN for items that I break down from larger products and sell from Wholesalers

I've been selling on an ASIN that does have a brand gate but the product is already existing. I recently got a customer complaint on authenticity regarding the item and I need to prove invoices for the exact ASIN but the items I buy are big lots from distribution which im authorized to sell and I break them down into smaller packs and package them myself to sell. So I am unable to produce any of the ASIN on my invoices that matches the listing. How do I go about to fix this?

Account Health
Tags:Account Health, Deactivated, Product authenticity, Seller Support, Suspended
00
14 views
1 reply
Reply
user profile

ASIN for items that I break down from larger products and sell from Wholesalers

by Seller_u84dbanLbmHRy

I've been selling on an ASIN that does have a brand gate but the product is already existing. I recently got a customer complaint on authenticity regarding the item and I need to prove invoices for the exact ASIN but the items I buy are big lots from distribution which im authorized to sell and I break them down into smaller packs and package them myself to sell. So I am unable to produce any of the ASIN on my invoices that matches the listing. How do I go about to fix this?

Account Health
Tags:Account Health, Deactivated, Product authenticity, Seller Support, Suspended
00
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1 reply
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Christine_Amazon
In reply to: Seller_u84dbanLbmHRy’s post

Hello @Seller_u84dbanLbmHRy

This is Christine from Amazon Forums.

I would like to let you know that in this case, the only way to reactivate the listing will be by providing the information requested by the team in charge.

This information can be located in your performance notifications.

I would like to share with you part of the documents requested

  1. Provide copies of invoices or receipts from your suppler issued in the last 365 days for the ASINs listed at the end of this email.
  2. These documents should reflect your sales volume during the last 365 days.
  3. Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
  4. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

Hope this information will help your case.

Christine.

00
Follow this discussion to be notified of new activity
user profile
Christine_Amazon
In reply to: Seller_u84dbanLbmHRy’s post

Hello @Seller_u84dbanLbmHRy

This is Christine from Amazon Forums.

I would like to let you know that in this case, the only way to reactivate the listing will be by providing the information requested by the team in charge.

This information can be located in your performance notifications.

I would like to share with you part of the documents requested

  1. Provide copies of invoices or receipts from your suppler issued in the last 365 days for the ASINs listed at the end of this email.
  2. These documents should reflect your sales volume during the last 365 days.
  3. Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
  4. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

Hope this information will help your case.

Christine.

00
user profile
Christine_Amazon
In reply to: Seller_u84dbanLbmHRy’s post

Hello @Seller_u84dbanLbmHRy

This is Christine from Amazon Forums.

I would like to let you know that in this case, the only way to reactivate the listing will be by providing the information requested by the team in charge.

This information can be located in your performance notifications.

I would like to share with you part of the documents requested

  1. Provide copies of invoices or receipts from your suppler issued in the last 365 days for the ASINs listed at the end of this email.
  2. These documents should reflect your sales volume during the last 365 days.
  3. Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
  4. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

Hope this information will help your case.

Christine.

00
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