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Seller_6t2FwnmRnh3VB

No featured offers available

Hello, I noticed some of my ASINs lost the buy box and are "No featured offers available" and when I clic on "See buying options" there's my offers available.

We are the only manufacturer and seller of this product. Our account is in good standing and the score is Healthy. We didn't receive claims or negative feedback or review.

Also: the products are personalized.

Anyone can help?

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4 replies
10
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user profile
Seller_6t2FwnmRnh3VB

No featured offers available

Hello, I noticed some of my ASINs lost the buy box and are "No featured offers available" and when I clic on "See buying options" there's my offers available.

We are the only manufacturer and seller of this product. Our account is in good standing and the score is Healthy. We didn't receive claims or negative feedback or review.

Also: the products are personalized.

Anyone can help?

10
165 views
4 replies
Reply
0 replies
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_6t2FwnmRnh3VB’s post

You are a merchant fulfilled seller so the featured offer is sensitive to any unfortunate shipping situation.

If, for some reason, the shipments are taking too much time and you have not even received a notification, you would not know about the problem. But if the postage carrier is taking too much time to deliver the package, Amazon would remove your featured offer for that ASIN until the problem is corrected.

I understand that you see your account in good standing but this problem would be something you are unaware of. I takes troubleshooting efforts to find out the specific reason. But if you want to resolve this, you have two options.

1. If you convert your items to FBA, you will immediately win the featured offer at all times and never have this problem again.

2. You can just wait and keep on sending your shipments as fast as possible so your metrics can be better and, hopefully, fix the problem.

01
user profile
Seller_c9lY8wF1Vo61O
In reply to: Seller_6t2FwnmRnh3VB’s post

A lot of sellers are facing this issue including us. Amazon says that you have potential high price (relatively higher than recent prices), but most of our competitors are selling at high prices than ours.

Why Amazon don't understand that we were selling at Break-even prices and if they raise their commission, fulfillment fee or any other charges, sellers have to increase prices.

We are done with this

20
user profile
Cooper_Amazon
In reply to: Seller_6t2FwnmRnh3VB’s post

Good Afternoon @Seller_6t2FwnmRnh3VB - I just wanted to check in with you to see if you still need some assistance with figuring out why some of your listings are no longer eligible to be the featured offer?

If you have a Selling Partner Support case ID, I can begin investigating the issue more thoroughly. I also have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible.

I look forward to hearing back from you soon. Have a wonderful rest of the week.

Sincerely, Cooper_Amazon

11
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Seller_6t2FwnmRnh3VB

No featured offers available

Hello, I noticed some of my ASINs lost the buy box and are "No featured offers available" and when I clic on "See buying options" there's my offers available.

We are the only manufacturer and seller of this product. Our account is in good standing and the score is Healthy. We didn't receive claims or negative feedback or review.

Also: the products are personalized.

Anyone can help?

165 views
4 replies
10
Reply
user profile
Seller_6t2FwnmRnh3VB

No featured offers available

Hello, I noticed some of my ASINs lost the buy box and are "No featured offers available" and when I clic on "See buying options" there's my offers available.

We are the only manufacturer and seller of this product. Our account is in good standing and the score is Healthy. We didn't receive claims or negative feedback or review.

Also: the products are personalized.

Anyone can help?

10
165 views
4 replies
Reply
user profile

No featured offers available

by Seller_6t2FwnmRnh3VB

Hello, I noticed some of my ASINs lost the buy box and are "No featured offers available" and when I clic on "See buying options" there's my offers available.

We are the only manufacturer and seller of this product. Our account is in good standing and the score is Healthy. We didn't receive claims or negative feedback or review.

Also: the products are personalized.

Anyone can help?

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Seller_NbYSGJ8Tehgbv
In reply to: Seller_6t2FwnmRnh3VB’s post

You are a merchant fulfilled seller so the featured offer is sensitive to any unfortunate shipping situation.

If, for some reason, the shipments are taking too much time and you have not even received a notification, you would not know about the problem. But if the postage carrier is taking too much time to deliver the package, Amazon would remove your featured offer for that ASIN until the problem is corrected.

I understand that you see your account in good standing but this problem would be something you are unaware of. I takes troubleshooting efforts to find out the specific reason. But if you want to resolve this, you have two options.

1. If you convert your items to FBA, you will immediately win the featured offer at all times and never have this problem again.

2. You can just wait and keep on sending your shipments as fast as possible so your metrics can be better and, hopefully, fix the problem.

01
user profile
Seller_c9lY8wF1Vo61O
In reply to: Seller_6t2FwnmRnh3VB’s post

A lot of sellers are facing this issue including us. Amazon says that you have potential high price (relatively higher than recent prices), but most of our competitors are selling at high prices than ours.

Why Amazon don't understand that we were selling at Break-even prices and if they raise their commission, fulfillment fee or any other charges, sellers have to increase prices.

We are done with this

20
user profile
Cooper_Amazon
In reply to: Seller_6t2FwnmRnh3VB’s post

Good Afternoon @Seller_6t2FwnmRnh3VB - I just wanted to check in with you to see if you still need some assistance with figuring out why some of your listings are no longer eligible to be the featured offer?

If you have a Selling Partner Support case ID, I can begin investigating the issue more thoroughly. I also have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible.

I look forward to hearing back from you soon. Have a wonderful rest of the week.

Sincerely, Cooper_Amazon

11
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user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_6t2FwnmRnh3VB’s post

You are a merchant fulfilled seller so the featured offer is sensitive to any unfortunate shipping situation.

If, for some reason, the shipments are taking too much time and you have not even received a notification, you would not know about the problem. But if the postage carrier is taking too much time to deliver the package, Amazon would remove your featured offer for that ASIN until the problem is corrected.

I understand that you see your account in good standing but this problem would be something you are unaware of. I takes troubleshooting efforts to find out the specific reason. But if you want to resolve this, you have two options.

1. If you convert your items to FBA, you will immediately win the featured offer at all times and never have this problem again.

2. You can just wait and keep on sending your shipments as fast as possible so your metrics can be better and, hopefully, fix the problem.

01
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_6t2FwnmRnh3VB’s post

You are a merchant fulfilled seller so the featured offer is sensitive to any unfortunate shipping situation.

If, for some reason, the shipments are taking too much time and you have not even received a notification, you would not know about the problem. But if the postage carrier is taking too much time to deliver the package, Amazon would remove your featured offer for that ASIN until the problem is corrected.

I understand that you see your account in good standing but this problem would be something you are unaware of. I takes troubleshooting efforts to find out the specific reason. But if you want to resolve this, you have two options.

1. If you convert your items to FBA, you will immediately win the featured offer at all times and never have this problem again.

2. You can just wait and keep on sending your shipments as fast as possible so your metrics can be better and, hopefully, fix the problem.

01
Reply
user profile
Seller_c9lY8wF1Vo61O
In reply to: Seller_6t2FwnmRnh3VB’s post

A lot of sellers are facing this issue including us. Amazon says that you have potential high price (relatively higher than recent prices), but most of our competitors are selling at high prices than ours.

Why Amazon don't understand that we were selling at Break-even prices and if they raise their commission, fulfillment fee or any other charges, sellers have to increase prices.

We are done with this

20
user profile
Seller_c9lY8wF1Vo61O
In reply to: Seller_6t2FwnmRnh3VB’s post

A lot of sellers are facing this issue including us. Amazon says that you have potential high price (relatively higher than recent prices), but most of our competitors are selling at high prices than ours.

Why Amazon don't understand that we were selling at Break-even prices and if they raise their commission, fulfillment fee or any other charges, sellers have to increase prices.

We are done with this

20
Reply
user profile
Cooper_Amazon
In reply to: Seller_6t2FwnmRnh3VB’s post

Good Afternoon @Seller_6t2FwnmRnh3VB - I just wanted to check in with you to see if you still need some assistance with figuring out why some of your listings are no longer eligible to be the featured offer?

If you have a Selling Partner Support case ID, I can begin investigating the issue more thoroughly. I also have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible.

I look forward to hearing back from you soon. Have a wonderful rest of the week.

Sincerely, Cooper_Amazon

11
user profile
Cooper_Amazon
In reply to: Seller_6t2FwnmRnh3VB’s post

Good Afternoon @Seller_6t2FwnmRnh3VB - I just wanted to check in with you to see if you still need some assistance with figuring out why some of your listings are no longer eligible to be the featured offer?

If you have a Selling Partner Support case ID, I can begin investigating the issue more thoroughly. I also have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible.

I look forward to hearing back from you soon. Have a wonderful rest of the week.

Sincerely, Cooper_Amazon

11
Reply
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