Account deactivated due to less than 95% tracking rate
My seller fulfilled items have just been deactivated due to a less than 95% valid tracking rate. I do not see how this is possible as 1. the account has been in vacation mode for approximently 2 weeks so, nothing has been ordered or shipped.
2. Prior to putting the account in vacation mode, EVERYTHING that was shipped had a valid tracking number.
Account deactivated due to less than 95% tracking rate
My seller fulfilled items have just been deactivated due to a less than 95% valid tracking rate. I do not see how this is possible as 1. the account has been in vacation mode for approximently 2 weeks so, nothing has been ordered or shipped.
2. Prior to putting the account in vacation mode, EVERYTHING that was shipped had a valid tracking number.
0 replies
Seller_y7W9ccUlauftE
VTR is based on a 30 day range that is 10 days old.
On September 2 the VTR is calculated for non-exempt orders from July 25 to August 23.
There is a Download Report button on the VTR page that will show you the defective orders. sellercentral.amazon.ca/performance/detail/shipping?t=vtr
I had a defect on an order last month. I had entered a tracking number with an incorrect digit -- was able to correct by updating the order with the corrected tracking number. Took several days for the change to show in the VTR percentage.
It might be your mistake or it could be amazon screwing things up again -- such as blocking a previously acceptible carrier.
Atlas_Amazon
Hello @Seller_8Rzw8ALJz1QUO
Thank you for the information provided regarding the valid tracking rate. I understand that the metric is currently being impacted due to having dropped below target. As mentioned by @Seller_y7W9ccUlauftE, we would recommend reviewing the metric report so that you can identify what specific orders are currently showing as invalid.
Be sure to check that there is a valid carrier and tracking number. Did you experience any issues when inputting your information for your carrier? If your account has been impacted, our team will require an explanation for what occurred. The appeal should include context to what happened and why it happened. In addition to that, there should be details regarding what steps you have taken to correct the issue and how you plan to ensure it will not occur again. Without a concrete plan of action, they cannot resolve the concerns you are seeing.
We do encourage you to continue to share any information or updates you have on this situation for additional support.
Best,
Atlas
Seller_F0vWfrwVpZ8w6
What is exact percentage of your tracking rate?
