How to appeal an intellectual property violation when I no longer have documents related to the product?
My seller account was deactivated due to a product that was alleged to have violated intellectual property rights. I had stopped selling this product nearly a year before Amazon issued the notification.
Amazon is requesting documentation to prove that there was no violation. However, I lost access to my account almost a year ago and did not receive any support from Amazon. My company has since shut down, and I no longer have any documents related to the product.
Is it possible for me to request Amazon to reconsider this issue?
hi @CR_Amazon@Steve_Amazon @Quincy_Amazon@Cooper_AmazonI look forward to hearing from you
How to appeal an intellectual property violation when I no longer have documents related to the product?
My seller account was deactivated due to a product that was alleged to have violated intellectual property rights. I had stopped selling this product nearly a year before Amazon issued the notification.
Amazon is requesting documentation to prove that there was no violation. However, I lost access to my account almost a year ago and did not receive any support from Amazon. My company has since shut down, and I no longer have any documents related to the product.
Is it possible for me to request Amazon to reconsider this issue?
hi @CR_Amazon@Steve_Amazon @Quincy_Amazon@Cooper_AmazonI look forward to hearing from you
0 replies
Seller_NTP6zYESe8W48
[Moderator Edit: removed personal solicitations]
Seller_kIukTwdhvntAp
"I had stopped selling this product nearly a year before Amazon issued the notification."
Doesn't matter -- Amazon has more records and a better memory than a woman that is mad at you for leaving the toilet seat up.
"Is it possible for me to request Amazon to reconsider this issue?"
You can ask, just don't expect any changes to your suspension.
AMAZON AUTOMATIC REJECT FOR PLAN OF ACTION ON IP VIOLATIONS
Amazon is no longer letting people (successfully) appeal an IP violation. If you want to play Russian Roulette with a loaded Glock, go ahead, but your first violation notice will be your last.
This is from a few days ago. Wake up and start paying attention to the REALITY of selling here and not the pipe dreams spread by all the TikTok and YouTube shills making money off gullible people.
“As mentioned by both @Picks_by_Nisha and @NEVERLAST, you are welcome to write an appeal. I will have to warn that in most situations surrounding authenticity, we no longer accept a written plan of action. “
https://sellercentral.amazon.com/seller-forums/discussions/t/0b311008-d6ff-4633-bf35-2f43e3c04112?postId=c5907378-3703-44f3-9688-a6e63dc524b7
@Emet_Amazon --
Thank you for posting your concern with your account deactivation.
Bin_Badar_Sellers
Amazon has deactivated my account and asking me invoice but unfortunately I dont have invoice but I have quite good selling history and also have authentic incoices of many products but due to only one negative review Amazon asking me invoice for inauthentic product. Can I write POA to Amazon that I will never purchase from inauthentic suppliers ?
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Picks_by_Nisha
You can try to appeal, but Amazon has gotten pretty strict lately that the only thing they accept for any inauthentic complaint is legitimate paperwork with a verifiable supply chain.
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As you've mentioned the situation stems from an authenticity concern. Since you've stated that you do not have the invoices requested, can you advise on why? Have you sold or listed this product in the last 365 days? Can you advise on what specific ASIN(s) were involved in this scenario, or can you share your original deactivation notice from seller central?
As mentioned by both @Picks_by_Nisha and @NEVERLAST, you are welcome to write an appeal. I will have to warn that in most situations surrounding authenticity, we no longer accept a written plan of action. Some unique and extenuating circumstances may allow for the acceptance of a written explanation but as they mentioned is never guaranteed and may be rejected with a request for invoices.
Once you are able to provide some additional information on your situation, I can offer some additional guidance or support with what next steps may be available. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
