After successfully passing the 3rd section and the video call, section 3 came again.
I successfully submitted the section 3 and video call request I received before and sent the product originality authorization letter, invoice and other documents. But section 3 came again. Even though I sent all the documents, I did not get any results. This verification and response taking a long time or no response is causing great harm to my Amazon business. Can you review? Please can you help? Case ID 16031459131
After successfully passing the 3rd section and the video call, section 3 came again.
I successfully submitted the section 3 and video call request I received before and sent the product originality authorization letter, invoice and other documents. But section 3 came again. Even though I sent all the documents, I did not get any results. This verification and response taking a long time or no response is causing great harm to my Amazon business. Can you review? Please can you help? Case ID 16031459131
0 replies
Atlas_Amazon
Hello @Seller_qxt7Xzltf5S7o
Thank you for the information provided regarding the situation you are attempting to address. I did review the case and confirm with another team that there does appear to be authenticity concerns with your products. We will need to allow time for our team to review the documents provided to determine the validity.
We understand that you did previously complete video verification with our team. However, this was conducted by a separate team so the current request will still be valid.
Please continue to utilize this thread for any future questions or updates so we may provide guidance.
Best,
Atlas
