Sales ranks bugged to my account - seller support won't help!
Hello.
I keep explaining to seller support that whenever I log into my Amazon account, 99% of sales ranks on the ASIN page are not showing. When I log out, they show like magic!
I tried clearing cookies, cache etc, no joy. I use google chrome. It's the latest version.
I said to seller support about this and they keep saying stuff like "please change browser", "it works for us please see screenshot" etc. They are ignoring that I have explained this seems to be account-specific. I already provided them proof etc. I asked chatGPT etc and it keeps saying it's likely an issue Amazon's end. But they don't want to help me it seems.
Has anyone else ever encountered this or found a fix? as I find the ASIN page sales rank very useful. It shows in other areas but I wanted to fix this on the ASIN page. I would rather not change web browser just for this, as I have it set up perfectly in Chrome and it's what i'm used to.
Any mods that are willing to escalate this? I tried to resolve it in the case but they don't want to know. This should be sent to their technical team but they failed to do so.
If any fellow sellers know the answer/if it happened to them before, i'd really appreciate your help on how you resolved it!
@Abella_AMZ
Sales ranks bugged to my account - seller support won't help!
Hello.
I keep explaining to seller support that whenever I log into my Amazon account, 99% of sales ranks on the ASIN page are not showing. When I log out, they show like magic!
I tried clearing cookies, cache etc, no joy. I use google chrome. It's the latest version.
I said to seller support about this and they keep saying stuff like "please change browser", "it works for us please see screenshot" etc. They are ignoring that I have explained this seems to be account-specific. I already provided them proof etc. I asked chatGPT etc and it keeps saying it's likely an issue Amazon's end. But they don't want to help me it seems.
Has anyone else ever encountered this or found a fix? as I find the ASIN page sales rank very useful. It shows in other areas but I wanted to fix this on the ASIN page. I would rather not change web browser just for this, as I have it set up perfectly in Chrome and it's what i'm used to.
Any mods that are willing to escalate this? I tried to resolve it in the case but they don't want to know. This should be sent to their technical team but they failed to do so.
If any fellow sellers know the answer/if it happened to them before, i'd really appreciate your help on how you resolved it!
@Abella_AMZ
0 replies
Seller_RguKGMHvWFmo3
Often I cannot see loads of my ASINS.
Say I filter by Amazon or Merchant, sometimes none are there so I think maybe I haven't added it, the only way I can check is to go add another condition and see if its there as MFN.
Tried SS and as you say they just do no help.
