If someone could shed some light on this id be hugely grateful. I sent into Amazon via FBA a Jet washer on 23rd July '24, Customer started a return on the 27th July '24 and refunded saying item performance wasn't adequate. Fair enough. That's not really the issue.

Amazon refunded the customer on the 30th, customer sent the item back and arrived at Amazon on 3rd August. Amazon apparently have disposed of this item according to the Inventory Ledger report because its Hazmat/Dangerous Goods. Firstly my settings say that anything that is NOT sellable must be returned back to me so I can deal with returns from my own processes/procedures.

Secondly, if you allow items into FBA and sent to a customer that are dangerous goods/hazmat, what is the difference sending it back to me through your fulfilment network.

It's another case where Amazon use their own rules when it suits them and as always FBA sellers are put out of pocket.

How long before Amazon actually start helping sellers rather than dropping them from a great height?

Has anyone had this and managed to find a way to get Amazon to pay for the reimbursement? Any help would be amazing.