FBA Customer Return, but customers kept the contents £150 worth.. What to do??
Can anyone help, i cant find any way to contact Amazon that doesnt get an automated rejection email.
Bit of info on the product. We sell trading card games. A customer has bought a £150 sealed box of boosters (this is a box with 36 booster packets in it). Each packet has 10 cards in and like the Pokemon, YuGiOh, Football stickers scenario some are worth more than others.
This buyer has opened all the packets and taken out all the valueable cards, and returned to amazon as the booster box full of all the poor cards. This was in June, We've just receieved the box back as "unfulfilable".
Where would people suggest to go next with this.?
FBA Customer Return, but customers kept the contents £150 worth.. What to do??
Can anyone help, i cant find any way to contact Amazon that doesnt get an automated rejection email.
Bit of info on the product. We sell trading card games. A customer has bought a £150 sealed box of boosters (this is a box with 36 booster packets in it). Each packet has 10 cards in and like the Pokemon, YuGiOh, Football stickers scenario some are worth more than others.
This buyer has opened all the packets and taken out all the valueable cards, and returned to amazon as the booster box full of all the poor cards. This was in June, We've just receieved the box back as "unfulfilable".
Where would people suggest to go next with this.?
0 replies
Seller_mS10UjVYuuGor
Your choice of product leaves you open to this sort of abuse especially if sold FBA. Amazon staff have no specialist knowledge of your product to inspect returns and distance selling regulations mean you/they have to accept returns. By the time you get the return back the customer has long since been refunded and Amazon have moved on. In the forums I've seen cases where sellers entire stock has been ordered, rifled through for the valuable cards and the rest returned for full refunds which are of course worthless. You can try a safe-T claim but even getting Amazon to understand the issue will be a challenge.
If you sold FBM at least you have some control and could offer partial refunds for returns such as this.
Seller_Owdxic6jQ3PDQ
open a case FBA reimbursement request explain and take photos of what you revived and what you have sent ...amazon will not refund you anything for items damaged by customer but they might refund you for this theft
Seller_FZLmkAPnHuV4L
Amazon don't check the FBA returns for merchants at all...
If you sell high value by FBA, just expect this to happen and build the fraud costs into your business model.
Seller_N0kQDKMgwda6y
I would never dream of selling things like that on Amazon. You have no protection at all against such actions. Its becoming daily worse for scamming but that is almost an invitation to bad actors.
Seller_EkGoiphKgUnUI
I know without any doubts that Amazon FC staff do not check the items returned properly, to detect and resolve fraud issues such as very obvious switcheroo. They just let it slide, as many sellers - especially the laptop warriors with prep centres, dont have the facilities to actually check returned stock.
Amazon makes money every step of the way, so whether its fraud or just a normal return, they're fine with it.
Simon_Amazon
Hello @Seller_5UZZDQZDGLrQA,
Here Simon from Amazon.
I'm not sure if I'll be able to assist with this, but I wanted to check if you've already raised a case with our Seller Support regarding this issue.
Best,
Simon
