Why are Amz.co.uk sending me their tech customer support issues?
I know Amazon don’t pay much attention to what’s said here, but…
Just had a potential customer try to order on Amazon for the 1st time in a while. Their card was out of date, so they added a new one. But every time they tried to complete the order it kept defaulting back to the expired card. Whilst allowing for some possibility of user error, I would be keen to know why, after getting very frustrated and contacting Amazon customer support on live chat (after trying to get a phone call), support sent them a message telling them to contact me.
Then, when more annoyed they replied in clear terms that they knew this was not “NB Photography’s” fault, that’s when I 1st become aware of this as I’m now copied in on the message.
And then they got another reply from support saying the same.
So the customer is now extremely frustrated. Knows it’s not my fault. And Amazon.co.uk seems to think that I’m paying them fees to be their tech/customer support. FBM is one thing, but this is not on.
Why are Amz.co.uk sending me their tech customer support issues?
I know Amazon don’t pay much attention to what’s said here, but…
Just had a potential customer try to order on Amazon for the 1st time in a while. Their card was out of date, so they added a new one. But every time they tried to complete the order it kept defaulting back to the expired card. Whilst allowing for some possibility of user error, I would be keen to know why, after getting very frustrated and contacting Amazon customer support on live chat (after trying to get a phone call), support sent them a message telling them to contact me.
Then, when more annoyed they replied in clear terms that they knew this was not “NB Photography’s” fault, that’s when I 1st become aware of this as I’m now copied in on the message.
And then they got another reply from support saying the same.
So the customer is now extremely frustrated. Knows it’s not my fault. And Amazon.co.uk seems to think that I’m paying them fees to be their tech/customer support. FBM is one thing, but this is not on.
0 replies
Seller_esvgLzKXw2YAl
It’s the usual thing with buyer support, they basically just send you a message telling you what the customer has said. All they really know how to do, is to refund an order or open an A-Z.
Anything more than that and it completely stumps them.
That does sound very like the customer still has the old card set as default and is not changing it when completing the order though.
It’s probably worth trying to guide them through it.
Winston_Amazon
Good advice from @NEil, @NBPhotography any updates with this customer?
Seller_ZjZ4slOF0jHpk
That’s not really the point. I shouldn’t be providing tech support to customers and Amazon shouldn’t be directing them to me when they contact you about a checkout issue. Yes, they did manage to place an order. I didn’t intervene, as the customer made it clear they wanted support from Amazon, not me.
