Hi, I have a closed support chat that i was hoping a member of the admin team could possibly look at? The support ID is 10031244302.

This is in relation to two missing items from a shipment.

My inventory ledger reports that both units had an event type of Receipt, a RECEIPT with a positive number of 2 units in a SELLABLE condition. Then about 2 weeks later a new entry on the ledger reports -2 as missing (in the same fulfilment centre).

Seller support have said all additional checks have been carried out and as the items cannot be found I am not able to request a reimbursement.

Am I right in assuming that an event type of RECEIPT in my inventory ledger means they were successfully received?

Any help is much appreciated

Thank you