Getting Refund For Cancelled Postage Labels - linked RM account
Over the last few months, we have needed to cancelled to reapply postage on Amazon. It takes about a month but eventually we get an email to say the label has been cancelled & to pursue the refund with RM as we have linked account. We are going around in circles though as RM say this isn’t possible.
Firstly are there any reports where I can see cancelled labels? Unfortunately I have a team of people so not always sure how many have been cancelled.
Secondly has anyone actually managed to get a refund from royal mail, is there a form or something I am missing. Our account manager isn’t any help.
Getting Refund For Cancelled Postage Labels - linked RM account
Over the last few months, we have needed to cancelled to reapply postage on Amazon. It takes about a month but eventually we get an email to say the label has been cancelled & to pursue the refund with RM as we have linked account. We are going around in circles though as RM say this isn’t possible.
Firstly are there any reports where I can see cancelled labels? Unfortunately I have a team of people so not always sure how many have been cancelled.
Secondly has anyone actually managed to get a refund from royal mail, is there a form or something I am missing. Our account manager isn’t any help.
Seller_mUdWEHkMi75Gn
Don’t know if this is still an issue, but managed to get mine refunded via this route.
I was advised that: ‘To cancel or amend a confirmed sales order please visit
https://www.royalmail.com/forms/contactfinance and select the option “mistake on my sales order”
you can then cancel this so you are not billed.’
I related the cancelled label to the sales order it appeared on and then copied/pasted in as proof the email from amazon confirming the label had been cancelled.
31 replies
Seller_7VbclcPFFRTnc
If you have a linked RM account, and you are cancelling the postage, they shouldn’t even be on the manifest therefore you are not charged in the first place
Seller_Zm6mSLypM9kp8
We are facing the same ordeal. Going round in circles with RM. This is the latest response we’ve received from RM in response to our email about the cancelled RM labels within Amazon Buy Shipping. These were CRL labels.
I understand you have paid to use royalmail service, but you purchased this through amazon. As you have stated the below If you purchased this delivery using a linked carrier account, please work directly with the carrier for the refund. This would be royalmail, as you didn’t use a royalmail account.
You need to speak with amazon.
Seller_xUKHc5xSYJmI4
On the subject of cancellations can I ask why you would want to cancel a prepaid label? Is it because you marked the order as dispatched and then received a cancellation request?
Seller_mUdWEHkMi75Gn
Good luck. Might be time consuming if you have a lot to do. Maybe try a few and see what response you get. Only did it late yesterday and was refunded early this morning.
Seller_cwNidclzqBOEj
So frustrating, I think I am just communicating with someone who doesn’t understand.
I will see what response i get to me last email and then maybe try to complete form again and hope I get some one else dealing with the enquiry.
