only one shipping option for 2 months
This was a problem for some people earlier in the year, but is anyone currently having problems with no shipping options, other than Evri? Its been 2 months now and it seems Im caught in a rut, of weekly notifications, from Seller Support to say they're 'working on it'. I have to go off-site to purchase all RM services.
only one shipping option for 2 months
This was a problem for some people earlier in the year, but is anyone currently having problems with no shipping options, other than Evri? Its been 2 months now and it seems Im caught in a rut, of weekly notifications, from Seller Support to say they're 'working on it'. I have to go off-site to purchase all RM services.
0 replies
Seller_ZVAz3d5lZuGid
You'd need to tag in some forum mods so they could maybe investigate for you.
KJ_Amazon
Hello @Seller_fT0jTorzuxVSz, thanks for checking in with the seller forums.
Are you still experiencing issues with a lack of shipping options?
If so, can you please share a Case ID so our team can review the details and determine what next steps may be available to you?
Seller_OM4BK6pjqIuuR
It could be the Amazon system thinking other services wouldnt get there on time. What is your handling time, when do you print labels and when creating label what do you choose as your dispatch date? My handling time is 2 days, I print labels same day order comes in but select 2 days from then as the dispatch date when creating labbels. Sometimes only EVRI comes up, I change dispatch date to that days date and all services pop up. I dispatch n 2 days as normal, customer gets their order by the estimated date, amazon bots sidestepped ;) If that doesnt work you could try creating labels sooner and setting your handling time higher in shipping settings but carry on dispatching as you normally do, just forces Amazons delivery window a bit bigger so it thinks all services would get there in time (and your parcels will generally arrive earlier than estimate so happy customers). Hope that helps, it certainly confuses Amazon SS as they email me quite a lot suggesting I ship same day so should change my handling time... they dont understand theres a diff between creating a label and dispatching ;)