Hi everyone,

I’m facing a persistent issue with my Amazon listings, and I’m hoping someone here might have advice or a solution.

I sell insoles in the Arch Supports category in Canada. About two months ago, Amazon automatically changed the category of my products to something incorrect. Since then, I’ve been trying to revert them to the correct category, but without success. Here's what I've tried so far:

Manual Category Update: Attempted to change the category directly through the listing tool, but it didn’t work.

Deleting and Relisting: Removed the listings for over 24 hours and tried to update the category using an inventory flat file. Unfortunately, the category remained the same after relisting.

Contacting Support Daily: I’ve been calling Amazon Seller Support almost every day. Each time, the manager assures me they’ll fix it, but I always receive an email denying the category change request.

I feel like I’m stuck in a loop, and no one at support seems to escalate the issue properly or provide a meaningful resolution.

How can I get Amazon to change the category back to Arch Supports?

Is there a way to escalate this to a more competent manager or team that can genuinely address the problem?

Are there any other tactics or best practices I should try to resolve this?

Any help or guidance would be greatly appreciated!

Thank you!