Hello everyone,

I am seeking advice regarding an issue I have been facing.

I have received GTIN exemption approval for my products (about children) and successfully created the listings with variations. All necessary documents, including invoices and full safety testing certificates (such as EN71), have been submitted and accepted.

However, when I try to create an FBA shipment, I receive an error that prevents me from proceeding. I have applied for approval multiple times, each time providing all required documents, but the applications were closed with standard messages indicating missing information—even though nothing was missing or outdated.

Currently, I am unable to reopen the case or submit a new application, and this situation is blocking my inventory shipments and affecting my business operations.

Has anyone experienced something similar?

Is there a way to escalate this issue to a senior account manager or technical team for proper review?

I would truly appreciate any insights, experiences, or advice from the community.

Thank you so much in advance!

Best regards,

Gökçe