"Seller Support" Is A Hindrance
AMAZON, WHEN ARE YOU GOING TO DO SOMETHING ABOUT HAVING THE WORLD'S WORST SELLER SUPPORT?
HAVING SOLD ON AMAZON FOR 15 YEARS, I HAVE HAD NUMEROUS CONTACTS WITH SELLER SUPPORT, WHICH IS NOTHING BUT A CRUEL JOKE. FIRST, THE AMAZON CONTACTS CAN BARELY SPEAK ENGLISH AND BE UNDERSTOOD. SECOND, THEY KNOW ALMOST NOTHING ABOUT HOW THE SYSTEM WORKS AND SEEM TO ACT AS THOUGHT THEY HAVE A SCRIPT IN FRONT OF THEM. THIRD, THEY SWITCH CASES BACK AND FORTH WITHIN THE STAFF, SO THERE'S NO CONTINUITY. FOURTH, THEY HAVE NO ABILITY TO PASS ALONG SUGGESTIONS AND CONCERNS OR EVEN ANSWER QUESTIONS REGARDING POLICY. FIFTH, MOST EMAILS FROM SELLER SUPPORT CAN'T BE ANSWERED. SIXTH, EVIDENTLY NO ONE AT AMAZON READS ANY SELLER MESSAGES ON THIS FORUM ABOUT POOR SELLER SUPPORT.
AMAZON, YOUR SELLERS ARE YOUR CUSTOMERS, TOO. THEY DESERVE A COOPERATIVE PARTNER. IF THEY DON'T GET IT, THEY LEAVE, SO YOUR OWN INCOME IS CUT.
WHEN THE HECK ARE YOU GOING TO DO SOMETHING ABOUT THIS NEVER-ENDING PROBLEM??
"Seller Support" Is A Hindrance
AMAZON, WHEN ARE YOU GOING TO DO SOMETHING ABOUT HAVING THE WORLD'S WORST SELLER SUPPORT?
HAVING SOLD ON AMAZON FOR 15 YEARS, I HAVE HAD NUMEROUS CONTACTS WITH SELLER SUPPORT, WHICH IS NOTHING BUT A CRUEL JOKE. FIRST, THE AMAZON CONTACTS CAN BARELY SPEAK ENGLISH AND BE UNDERSTOOD. SECOND, THEY KNOW ALMOST NOTHING ABOUT HOW THE SYSTEM WORKS AND SEEM TO ACT AS THOUGHT THEY HAVE A SCRIPT IN FRONT OF THEM. THIRD, THEY SWITCH CASES BACK AND FORTH WITHIN THE STAFF, SO THERE'S NO CONTINUITY. FOURTH, THEY HAVE NO ABILITY TO PASS ALONG SUGGESTIONS AND CONCERNS OR EVEN ANSWER QUESTIONS REGARDING POLICY. FIFTH, MOST EMAILS FROM SELLER SUPPORT CAN'T BE ANSWERED. SIXTH, EVIDENTLY NO ONE AT AMAZON READS ANY SELLER MESSAGES ON THIS FORUM ABOUT POOR SELLER SUPPORT.
AMAZON, YOUR SELLERS ARE YOUR CUSTOMERS, TOO. THEY DESERVE A COOPERATIVE PARTNER. IF THEY DON'T GET IT, THEY LEAVE, SO YOUR OWN INCOME IS CUT.
WHEN THE HECK ARE YOU GOING TO DO SOMETHING ABOUT THIS NEVER-ENDING PROBLEM??
0 replies
Seller_4zBzdtgCyS9EI
You are confused. There IS NO seller support.
The people that respond to inquiries and calls ARE NOT TRAINED to help, not allowed to think for them self and have ZERO power to do anything for you but take notes and send them to a "team". There is a trash box at the team's office, all printed requests fall right in the bin as they come out. Between coffee breaks, a team member may be bored and pull a random ticket that happens to come out of the machine. If they don't like it, they throw it in the bin and try the next one, for quota...
"support" does in fact only chose whatever pre-written response THEY think fits best, of course they have to pick one without ANY real training telling them what actually fits. If your questions are too pushy or complicated, they close the case or the "connection is lost"
Their job is to get rid of you, as cheap as possible. It truly is not their fault, they make the minimum and try to feed their families.....
Connor_Amazon
Hi @Seller_lw7jo3IcnAlSm
Connor here from Amazon. I hear your frustration, and I am here to help.
Could you share more specific details about what kind of support issues you're currently facing? I'd like to understand your immediate needs and see how I can help address them directly. Also, I'm interested in hearing any specific suggestions you have for improving our seller support system based on your extensive experience.
I want to ensure we address your current concerns while working to prevent similar frustrations in the future. I will be here waiting for your response, also if you can share any case IDs that can help me with your current situation I will greatly appreciate it.
Best Regards,
Connor
Seller_ms1fy8wTIozV9
YES! AMAZON SELLER SUPPORT IS A P*I*E*C*E O*F S*H*I*T
