Recurring Critical Issue – Need Help
Hello Sellers,
I’ve now had two full shipments (all units, all products) wrongly marked as “Defective” on arrival.
Products were professionally prepped, in perfect condition.
Amazon provides no photos, no buyer complaints, no defect details – no proof at all.
Prime status appeared briefly before the defect flag.
Red Flags:
100% defect rate is nearly impossible unless it’s a system/warehouse error.
No transparency, no investigation from Amazon.
Happened even after verifying everything before shipping.
My Questions:
Has this happened to others recently?
Has anyone succeeded in forcing Amazon to provide real evidence?
How can I escalate this properly when support and performance teams ignore me?
I’ve already contacted Jeff’s team, seller support, and the performance team – no real help.
Any advice or shared experience would be hugely appreciated. Thanks!
@Sarah_Amzn
1 reply
Ezra_Amazon
Hello @Seller_K2e72Kzbsukm3,
Checking internally in your cases, these products were marked as defective because they arrived with damaged packages. The warehouses provided photos to Seller Support showing this damage.
To investigate this further with our partner team, I need a recent case (less than 10 days old). All the cases I found are over a month old.
Could you please provide a more recent case about this issue so I can request them to take a further look into it?
Thank you, Ezra
