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Seller_HbV4M2gulx6Tn

Trying to reinstate my account but not receiving performance notifications replies

Hi

I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)

-----------------------

Hello from Amazon Selling Partner Support,

We understand you are contacting us regarding your account status.

Kindly note we've responded to the appeal that you've submitted for your blocked account.

Please go to "Performance notifications" to view the status and next steps.

If you'd like to submit additional information or documentation for your appeal, go to Account Health and click "View appeal:"

https://sellercentral.amazon.com/performance/dashboard

At this point, we are resolving this case as your original concern has been addressed. If you encounter any issues, please open a case with the issue's specifications here: https://sellercentral.amazon.com/help/center

-------------------------------------

So I have checked my performance notifications but I didn't find any new reply at all

the last performance notifications message was dated 7/24/2024

Now I don't understand what does this sentence mean? (At this point, we are resolving this case as your original concern has been addressed.)

is my appeal currently being reviewed ?

shall I wait for a new notification in the (performance notifications) or shall I go ahead and submit a new appeal

thanks for your support

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3 replies
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user profile
Seller_HbV4M2gulx6Tn

Trying to reinstate my account but not receiving performance notifications replies

Hi

I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)

-----------------------

Hello from Amazon Selling Partner Support,

We understand you are contacting us regarding your account status.

Kindly note we've responded to the appeal that you've submitted for your blocked account.

Please go to "Performance notifications" to view the status and next steps.

If you'd like to submit additional information or documentation for your appeal, go to Account Health and click "View appeal:"

https://sellercentral.amazon.com/performance/dashboard

At this point, we are resolving this case as your original concern has been addressed. If you encounter any issues, please open a case with the issue's specifications here: https://sellercentral.amazon.com/help/center

-------------------------------------

So I have checked my performance notifications but I didn't find any new reply at all

the last performance notifications message was dated 7/24/2024

Now I don't understand what does this sentence mean? (At this point, we are resolving this case as your original concern has been addressed.)

is my appeal currently being reviewed ?

shall I wait for a new notification in the (performance notifications) or shall I go ahead and submit a new appeal

thanks for your support

Tags:Suspended
00
37 views
3 replies
Reply
0 replies
user profile
Atlas_Amazon

Hello @Seller_HbV4M2gulx6Tn

user profile
Seller_HbV4M2gulx6Tn
I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)
View post

Thank you for the information provided regarding the review you had pending. I have reviewed the case and confirmed with another team that you should have received messaging on 8/14 with the outcome of the review.

They have indicated that the information provided was not verifiable, and they are still looking for sufficient documentation. Would you be able to provide more details regarding the documents that you attempted to provide?

Any other details or updates you would like to share should be provided to this thread for support.

Best,

Atlas

00
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user profile
Seller_HbV4M2gulx6Tn

Trying to reinstate my account but not receiving performance notifications replies

Hi

I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)

-----------------------

Hello from Amazon Selling Partner Support,

We understand you are contacting us regarding your account status.

Kindly note we've responded to the appeal that you've submitted for your blocked account.

Please go to "Performance notifications" to view the status and next steps.

If you'd like to submit additional information or documentation for your appeal, go to Account Health and click "View appeal:"

https://sellercentral.amazon.com/performance/dashboard

At this point, we are resolving this case as your original concern has been addressed. If you encounter any issues, please open a case with the issue's specifications here: https://sellercentral.amazon.com/help/center

-------------------------------------

So I have checked my performance notifications but I didn't find any new reply at all

the last performance notifications message was dated 7/24/2024

Now I don't understand what does this sentence mean? (At this point, we are resolving this case as your original concern has been addressed.)

is my appeal currently being reviewed ?

shall I wait for a new notification in the (performance notifications) or shall I go ahead and submit a new appeal

thanks for your support

37 views
3 replies
Tags:Suspended
00
Reply
user profile
Seller_HbV4M2gulx6Tn

Trying to reinstate my account but not receiving performance notifications replies

Hi

I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)

-----------------------

Hello from Amazon Selling Partner Support,

We understand you are contacting us regarding your account status.

Kindly note we've responded to the appeal that you've submitted for your blocked account.

Please go to "Performance notifications" to view the status and next steps.

If you'd like to submit additional information or documentation for your appeal, go to Account Health and click "View appeal:"

https://sellercentral.amazon.com/performance/dashboard

At this point, we are resolving this case as your original concern has been addressed. If you encounter any issues, please open a case with the issue's specifications here: https://sellercentral.amazon.com/help/center

-------------------------------------

So I have checked my performance notifications but I didn't find any new reply at all

the last performance notifications message was dated 7/24/2024

Now I don't understand what does this sentence mean? (At this point, we are resolving this case as your original concern has been addressed.)

is my appeal currently being reviewed ?

shall I wait for a new notification in the (performance notifications) or shall I go ahead and submit a new appeal

thanks for your support

Tags:Suspended
00
37 views
3 replies
Reply
user profile

Trying to reinstate my account but not receiving performance notifications replies

by Seller_HbV4M2gulx6Tn

Hi

I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)

-----------------------

Hello from Amazon Selling Partner Support,

We understand you are contacting us regarding your account status.

Kindly note we've responded to the appeal that you've submitted for your blocked account.

Please go to "Performance notifications" to view the status and next steps.

If you'd like to submit additional information or documentation for your appeal, go to Account Health and click "View appeal:"

https://sellercentral.amazon.com/performance/dashboard

At this point, we are resolving this case as your original concern has been addressed. If you encounter any issues, please open a case with the issue's specifications here: https://sellercentral.amazon.com/help/center

-------------------------------------

So I have checked my performance notifications but I didn't find any new reply at all

the last performance notifications message was dated 7/24/2024

Now I don't understand what does this sentence mean? (At this point, we are resolving this case as your original concern has been addressed.)

is my appeal currently being reviewed ?

shall I wait for a new notification in the (performance notifications) or shall I go ahead and submit a new appeal

thanks for your support

Tags:Suspended
00
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3 replies
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user profile
Atlas_Amazon

Hello @Seller_HbV4M2gulx6Tn

user profile
Seller_HbV4M2gulx6Tn
I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)
View post

Thank you for the information provided regarding the review you had pending. I have reviewed the case and confirmed with another team that you should have received messaging on 8/14 with the outcome of the review.

They have indicated that the information provided was not verifiable, and they are still looking for sufficient documentation. Would you be able to provide more details regarding the documents that you attempted to provide?

Any other details or updates you would like to share should be provided to this thread for support.

Best,

Atlas

00
Follow this discussion to be notified of new activity
user profile
Atlas_Amazon

Hello @Seller_HbV4M2gulx6Tn

user profile
Seller_HbV4M2gulx6Tn
I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)
View post

Thank you for the information provided regarding the review you had pending. I have reviewed the case and confirmed with another team that you should have received messaging on 8/14 with the outcome of the review.

They have indicated that the information provided was not verifiable, and they are still looking for sufficient documentation. Would you be able to provide more details regarding the documents that you attempted to provide?

Any other details or updates you would like to share should be provided to this thread for support.

Best,

Atlas

00
user profile
Atlas_Amazon

Hello @Seller_HbV4M2gulx6Tn

user profile
Seller_HbV4M2gulx6Tn
I have submitted an appeal to reinstate my account on 7/31/2024 and I received the below reply in a case created by Amazon (case # 15747102031)
View post

Thank you for the information provided regarding the review you had pending. I have reviewed the case and confirmed with another team that you should have received messaging on 8/14 with the outcome of the review.

They have indicated that the information provided was not verifiable, and they are still looking for sufficient documentation. Would you be able to provide more details regarding the documents that you attempted to provide?

Any other details or updates you would like to share should be provided to this thread for support.

Best,

Atlas

00
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