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Seller_TOhArB5XDLdW5

Seller support case unanswered for weeks

I have a case that has been left at the "pending amazon action" status now for weeks, since the 17th of October. I have called up/started a new case asking for the previous case to be looked at, and I am being told that since that case has been elevated to a higher team I just simply must wait for them to pick it back up.

The issue is seriously effecting sales and is causing a higher rate of returns due to unclear sizing attributes.

Has anyone ever experienced this before, I seem to be at a dead end here and no-one can seem to help, any ideas?

Thanks everyone,

Homesmart

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Seller_TOhArB5XDLdW5

Seller support case unanswered for weeks

I have a case that has been left at the "pending amazon action" status now for weeks, since the 17th of October. I have called up/started a new case asking for the previous case to be looked at, and I am being told that since that case has been elevated to a higher team I just simply must wait for them to pick it back up.

The issue is seriously effecting sales and is causing a higher rate of returns due to unclear sizing attributes.

Has anyone ever experienced this before, I seem to be at a dead end here and no-one can seem to help, any ideas?

Thanks everyone,

Homesmart

00
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Ezra_Amazon
In reply to: Seller_TOhArB5XDLdW5’s post

Hey @Seller_TOhArB5XDLdW5,

Could you share the case number with us? This will help us escalate the issue to our specialists and speed up the investigation and resolution for you. I’ll be here waiting for your reply.

Best, Ezra

10
user profile
Ezra_Amazon
In reply to: Seller_TOhArB5XDLdW5’s post

Hi @Seller_TOhArB5XDLdW5,

The partner team has taken a look and opened case ID: 10598357892 to dive into it further. Have you heard anything from them yet?

Thanks for your patience! Ezra

00
user profile
Seller_9ImBEGqOxcZqR
In reply to: Seller_TOhArB5XDLdW5’s post

Think yourself lucky I have one case from February and one from August. I keep creating new cases but these are just closed or transferred without response. All I get is the occasional email thanking me for my patience! I must e losing huge amounts of money as I can't ship to anywhere outside the UK and I'm not getting paid for what I do ship due to Amazon's 'internal error'.

00
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Seller_TOhArB5XDLdW5

Seller support case unanswered for weeks

I have a case that has been left at the "pending amazon action" status now for weeks, since the 17th of October. I have called up/started a new case asking for the previous case to be looked at, and I am being told that since that case has been elevated to a higher team I just simply must wait for them to pick it back up.

The issue is seriously effecting sales and is causing a higher rate of returns due to unclear sizing attributes.

Has anyone ever experienced this before, I seem to be at a dead end here and no-one can seem to help, any ideas?

Thanks everyone,

Homesmart

56 views
12 replies
00
Reply
user profile
Seller_TOhArB5XDLdW5

Seller support case unanswered for weeks

I have a case that has been left at the "pending amazon action" status now for weeks, since the 17th of October. I have called up/started a new case asking for the previous case to be looked at, and I am being told that since that case has been elevated to a higher team I just simply must wait for them to pick it back up.

The issue is seriously effecting sales and is causing a higher rate of returns due to unclear sizing attributes.

Has anyone ever experienced this before, I seem to be at a dead end here and no-one can seem to help, any ideas?

Thanks everyone,

Homesmart

00
56 views
12 replies
Reply
user profile

Seller support case unanswered for weeks

by Seller_TOhArB5XDLdW5

I have a case that has been left at the "pending amazon action" status now for weeks, since the 17th of October. I have called up/started a new case asking for the previous case to be looked at, and I am being told that since that case has been elevated to a higher team I just simply must wait for them to pick it back up.

The issue is seriously effecting sales and is causing a higher rate of returns due to unclear sizing attributes.

Has anyone ever experienced this before, I seem to be at a dead end here and no-one can seem to help, any ideas?

Thanks everyone,

Homesmart

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Ezra_Amazon
In reply to: Seller_TOhArB5XDLdW5’s post

Hey @Seller_TOhArB5XDLdW5,

Could you share the case number with us? This will help us escalate the issue to our specialists and speed up the investigation and resolution for you. I’ll be here waiting for your reply.

Best, Ezra

10
user profile
Ezra_Amazon
In reply to: Seller_TOhArB5XDLdW5’s post

Hi @Seller_TOhArB5XDLdW5,

The partner team has taken a look and opened case ID: 10598357892 to dive into it further. Have you heard anything from them yet?

Thanks for your patience! Ezra

00
user profile
Seller_9ImBEGqOxcZqR
In reply to: Seller_TOhArB5XDLdW5’s post

Think yourself lucky I have one case from February and one from August. I keep creating new cases but these are just closed or transferred without response. All I get is the occasional email thanking me for my patience! I must e losing huge amounts of money as I can't ship to anywhere outside the UK and I'm not getting paid for what I do ship due to Amazon's 'internal error'.

00
Follow this discussion to be notified of new activity
user profile
Ezra_Amazon
In reply to: Seller_TOhArB5XDLdW5’s post

Hey @Seller_TOhArB5XDLdW5,

Could you share the case number with us? This will help us escalate the issue to our specialists and speed up the investigation and resolution for you. I’ll be here waiting for your reply.

Best, Ezra

10
user profile
Ezra_Amazon
In reply to: Seller_TOhArB5XDLdW5’s post

Hey @Seller_TOhArB5XDLdW5,

Could you share the case number with us? This will help us escalate the issue to our specialists and speed up the investigation and resolution for you. I’ll be here waiting for your reply.

Best, Ezra

10
Reply
user profile
Ezra_Amazon
In reply to: Seller_TOhArB5XDLdW5’s post

Hi @Seller_TOhArB5XDLdW5,

The partner team has taken a look and opened case ID: 10598357892 to dive into it further. Have you heard anything from them yet?

Thanks for your patience! Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_TOhArB5XDLdW5’s post

Hi @Seller_TOhArB5XDLdW5,

The partner team has taken a look and opened case ID: 10598357892 to dive into it further. Have you heard anything from them yet?

Thanks for your patience! Ezra

00
Reply
user profile
Seller_9ImBEGqOxcZqR
In reply to: Seller_TOhArB5XDLdW5’s post

Think yourself lucky I have one case from February and one from August. I keep creating new cases but these are just closed or transferred without response. All I get is the occasional email thanking me for my patience! I must e losing huge amounts of money as I can't ship to anywhere outside the UK and I'm not getting paid for what I do ship due to Amazon's 'internal error'.

00
user profile
Seller_9ImBEGqOxcZqR
In reply to: Seller_TOhArB5XDLdW5’s post

Think yourself lucky I have one case from February and one from August. I keep creating new cases but these are just closed or transferred without response. All I get is the occasional email thanking me for my patience! I must e losing huge amounts of money as I can't ship to anywhere outside the UK and I'm not getting paid for what I do ship due to Amazon's 'internal error'.

00
Reply
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