My Amazon UK Account Still Deactivated Despite Full VAT & Address Verification (CASE 11099547532)

Hi everyone,

I’m reaching out here as a last resort. I am a UK seller operating under HNZ GROUP LTD and my Amazon UK account has been deactivated for over a month now.

Here’s a full summary of what I’ve done:

1. I paid the required VAT amount to Amazon’s bank account following their email on April 7, 2025.

2. I completed my VAT registration and provided the reference number.

3. I moved my business from a virtual office to a real physical address in the UK, and submitted a lease agreement and Wise business bank statement.

4. I received TWO verification emails from Amazon:

- First on May 9, 2025

- Again on May 19, 2025

Both said: “Your information is verified – You can start selling on Amazon now.”

5. But still, when I log into Seller Central, my account shows:

“Your account has been deactivated.”

6. I also opened a support case (CASE ID: 11099547532) on May 12, 2025, but only received a generic message that the account is “under review.”

I have acted in full compliance and in good faith. I’ve contacted all the Amazon departments via email, including escalations. No meaningful response.

This is becoming a serious barrier to running my business. I would deeply appreciate any advice, support, or if an Amazon moderator could please escalate this.

Thanks in advance to anyone who can help.

– Şükrü Baykal, HNZ GROUP LTD