UAE and UK ACCOUNT SUSPENSION-PLEASE HELP
Hello everyone,
My UAE account got suspended before due to the violation of section 3. Account Health team approved my POA but they somehow keep rejecting my future supplier invoice and my supplier is a legit big Bosch distributor. Invoice has all info and the format Amazon asks for. They also refuse to tell me why my invoice got rejected. Because of my UAE suspension my UK account also got suspended. Could somebody help me on this?
Best Regards
Guney
UAE and UK ACCOUNT SUSPENSION-PLEASE HELP
Hello everyone,
My UAE account got suspended before due to the violation of section 3. Account Health team approved my POA but they somehow keep rejecting my future supplier invoice and my supplier is a legit big Bosch distributor. Invoice has all info and the format Amazon asks for. They also refuse to tell me why my invoice got rejected. Because of my UAE suspension my UK account also got suspended. Could somebody help me on this?
Best Regards
Guney
0 replies
Seller_k6eoEUabo3Exy
Hello @V-SHIELD,
This is Noor from Amazon to assist you on your account deactivation issue.
We understand that you’re trying to appeal for your account in UAE store which has caused suspension of your UK store account as well.
Could you help with more clarity here, if you need assistance with your UK account or UAE account. We can see that you have raised this thread through UK marketplace.
If yes, do attach the email received on your UK account deactivation for us to get more clarity on the issue and assist you accordingly.
You can raise a case from here with details on the issue so that our team will get back to you with an update.
Additionally, you can reach out to the Account health support team through the ‘Call me now button’ which is available on your account health dashboard for a detailed discussion on the issue.
The forums community and I are here to assist you on the issue.
Regards,
Noor
Seller_D59sukg3PflcJ
Hi @V-SHIELD
This is Aksh from Amazon and I’m here to assist you with your concerns.
As mentioned above if you believe that your invoices have all the requirements as mentioned by my colleague @Abella_Amazon , we request you to provide the Letter of Authorization issued by your supplier as it would provide a supporting evidence to the documents submitted.
While you send in your Letter of Authorization, we request you to kindly ensure that the document meets the following criteria.
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The document must be attested by the Supplier confirming the platform of sale of the products(Online/Offline/Both).
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The description of the products must be clearly present including the variations of the products(If applicable).
Kindly reach out to us if you have any further queries. The forums community and I are here to support you.
Regards,
Aksh.
Seller_D59sukg3PflcJ
Hi @V-SHIELD
This is Aksh from Amazon, here to assist you with your concerns.
We are glad to know that you have obtained a Letter of Authorization from your supplier.
We recommend you to submit all the information gathered as discussed above, via the standard appeal path on your Seller Central. Once the information is submitted, our Partner team will review your appeal and reach out to you through the Performance Notifications on your account for any potential next steps.
Hence, we request you to kindly keep a close eye on the same.
Kindly feel free to post on the same thread if you have any further queries. The Forums community and I, are here to support you.
Regards,
Aksh.
Seller_yk3kzHpjMMa4B
Hello @V-SHIELD ,
I’m Mary from Amazon, here to assist you.
From the post above, I understand that you have concerns related to “Appeal”.
Investigation decisions are based on the information and documentation that team have received from you.
We would like to help you with more information, could you please share the latest performance notification that was sent from team after the appeal submission? This will give us more clarity on the problem so that we can help you better and provide more insights.
To learn more about the policies please click here.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
Seller_k7ZsZQOObOUcs
@Mary_Amazon Hello, Please find it below. Amazon asked a future supplier from me and POA on the phone and they keep sending the same rejection. Please find it below.
Hello V-SHIELD,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.ae in accordance with the Funds Withholding Policy.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the “Account Health” page in Seller Central:
https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_pq
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the “Account Health” page in Seller Central and we will investigate your concern:
https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_pq
To view your account’s performance, go to Account Health:
https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_pq
The “Account Health” section shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B0757RCYRW, B077BZW48L, B077C431GK, B08L6MN3NN
Title: N/A
Sincerely, Seller Performance Team https://www.amazon.ae
Seller_k7ZsZQOObOUcs
@Mary_Amazon Many thanks for your information. I keep chasing my case with account health support team and I revise my appeals based on their advice. But I always get the same rejections. Do you have any recommendation?
Also, My UK account got deactivated because of my deactivation in UAE account. Amazon asked me some certain information for my funds release and they told me that they will get back to me within 7 days. It has been 13 days and still no response from UK funds release team. Could you please advise?
