Compliance Document rejected becuase my made in the USA product didn't include the Country of Manufacture
After several weeks waiting, my product was deactivated today, after the CPC was rejected... because even though I included the city and state where the product was manufactured but didn't include"USA". Case ID#:16623299461
I fixed and submitted the appropriate documents. This seems like such a simple adjustment, can it be escalated and reviewed in a timely manner so I don't miss all my holiday sales? If not, Is there any way to get the product reactivated while I wait for the sluggish review process? It was fine to sell yesterday... and now it's not?!
Compliance Document rejected becuase my made in the USA product didn't include the Country of Manufacture
After several weeks waiting, my product was deactivated today, after the CPC was rejected... because even though I included the city and state where the product was manufactured but didn't include"USA". Case ID#:16623299461
I fixed and submitted the appropriate documents. This seems like such a simple adjustment, can it be escalated and reviewed in a timely manner so I don't miss all my holiday sales? If not, Is there any way to get the product reactivated while I wait for the sluggish review process? It was fine to sell yesterday... and now it's not?!
0 replies
Seller_cMozuokfdNQLt
Hello
We are experiencing the same issue as we were also given the same reason. However, the people at the Compliance team rejected our documents again when the CPC clearly states the place of manufacture. It seems as if there was not even a review before making a decision.
Cooper_Amazon
Good Evening @Seller_iiZhKa5rJ2AV5,
I took a look at CASE ID 16623299461 and it looks like they wrote back to you about 5 days ago requesting additional information/adjustments that need to be made to the detail page. Feel free to thoroughly review the feedback shared on CASE ID 16623299461.
Additionally, I have a post created -->HERE<-- that highlights compliance document best practices to avoid the back and forth with the Compliance team. Feel free to let us know if you have any additional questions regarding the outcome of your case. Have a good night.
Sincerely, Cooper_Amazon
