Requesting for my Seller Account Reactivation Case to be Escalated
Hi, can someone from Amazon Seller Account Reactivations please read this message and escalate my case?
I am trying to escalate my account reactivation case.
I submitted all required documents 9 days ago on Monday, September 16 and the last message I received from Amazon Support regarding account reactivation was over a week ago on Wednesday September 18 with the response, "We are still reviewing your account."
I have been trying to reactivate my account back to normal for 1 month so far (I was under review since August 26) and I believe I was suspended in error by Amazon. That is why I am seeking reactivation as soon as possible.
I have all required documents on hand and ready to provide.
I don't understand why getting my account reactivated is taking this long. Amazon's prior messages haven't explained why they are denying my reactivation request, so I'd like to speak with a human if possible.
Again, I think my account suspension was not justified and I would like a human rep to examine and escalate my case. I don't see a way to request this in the help section so I am reaching out where ever I can.
Requesting for my Seller Account Reactivation Case to be Escalated
Hi, can someone from Amazon Seller Account Reactivations please read this message and escalate my case?
I am trying to escalate my account reactivation case.
I submitted all required documents 9 days ago on Monday, September 16 and the last message I received from Amazon Support regarding account reactivation was over a week ago on Wednesday September 18 with the response, "We are still reviewing your account."
I have been trying to reactivate my account back to normal for 1 month so far (I was under review since August 26) and I believe I was suspended in error by Amazon. That is why I am seeking reactivation as soon as possible.
I have all required documents on hand and ready to provide.
I don't understand why getting my account reactivated is taking this long. Amazon's prior messages haven't explained why they are denying my reactivation request, so I'd like to speak with a human if possible.
Again, I think my account suspension was not justified and I would like a human rep to examine and escalate my case. I don't see a way to request this in the help section so I am reaching out where ever I can.
0 replies
Seller_chy5fCStE8sIz
Emet_Amazon
Hello @Seller_40lV0O92tUPHa,
Thank you for posting your concerns with your account.
I submitted all required documents 9 days ago on Monday, September 16 and the last message I received from Amazon Support regarding account reactivation was over a week ago on Wednesday September 18 with the response, "We are still reviewing your account."
I have been trying to reactivate my account back to normal for 1 month so far (I was under review since August 26) and I believe I was suspended in error by Amazon. That is why I am seeking reactivation as soon as possible.
I have all required documents on hand and ready to provide.
I have provided receipts showing every single unit I sold on Amazon was purchased brand new from Best Buy. Luckily, I only sold 6 units in total (it all sold out) so it's very easy to track all the units that passed through my amazon account.
Amazon keeps denying my documents saying they are "insufficient" but they all clearly spell out where all of my inventory for that ASIN came from.
Did you purchase these in the store or online? If they were online were they sourced from best buy or a third party seller on their website? Sourcing through retail methods creates a serious concern with trying to validate your products full supply chain due to lack of or limited information. As noted in our responsible sourcing requirement:
These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
As mentioned this review has been pending after a number of rejections. This is a common scenario if the same rejected documentation is repeatedly provided. We may not be able to accept a best buy receipt as valid sourcing documentation if we cannot fully verify ALL requirements for our sourcing documents. If these cannot be verified the account will not be eligible for reactivation. Can you provide more insight behind your sourcing?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
