Can't access the Account Info page
I was just going to slip holiday settings on but I can’t access the account info page.
Each time I try it tells me “You do not have access to the requested global page. Please switch to an authorised account, or contact your administrator to request access.” I select the UK option and then it just cycles back.
0 replies
Seller_0msMReDTskp1Y
I’m onto support now. Let’s see what they have to say about this one.
Seller_0msMReDTskp1Y
Classic.
Me: I want to put holiday setting on. Each time I try to access the Account Info page it tells me “You do not have access to the requested global page. Please switch to an authorised account, or contact your administrator to request access.”
Support: Dear seller, let me check about it please.
Sorry it takes me a little bit more time, I think it’s problem of the system dear…
Dear seller, about your issue, we’re trying to solve the glitch and to contact us back in a couple of hours. Because it’s system problem.
Thanks for contact us, apologizes for the inconvenience…
Me: So it’s not just a problem with my account? It’s affecting everyone?
Support: Yes
haha so sorry 
haha indeed.
Seller_FxCTCLc9wGIni
We have the same issue. It is saying we are not authorized to view our own account info??
Seller_I21w4Il6o6ndm
this is hilarious. YOU WILL NOT GO ON HOLIDAY!! JEFF SAYS NO!!!
Seller_NtainYGNJzxWJ
I had the same issue but have found a way around it.
You can bypass the problem by using this link. (it’s a shorthand version of a link to the global holiday setting page, which still works).
This will take you to the US Holiday Settings page and you can put ALL market places in holiday mode (including EU).
Seller_I21w4Il6o6ndm
I rang seller support, they’re aware of the issue and are fixing it apparently. So erm good luck with that everyone.
Seller_SITNVuZK87zGK
it appears its back working, for us at least
Winston_Amazon
Good to see that it has been fixed, feel free to update this thread if you encounter the issue again!
Regards,
Winston
