Competitor Misusing Trademark Complaints to Remove Our Listings
Hello everyone,
I’m reaching out to share an experience that has been seriously impacting our account health, and I’m hoping for some advice from fellow sellers. Recently, a competitor has been filing repeated trademark infringement complaints against multiple ASINs in our account. These complaints seem less about protecting intellectual property and more about damaging our business and removing us from the platform.
Here’s what’s been happening:
Frequent and Repeated Complaints: Our competitor has filed several complaints against dozens of our ASINs, including some that haven’t had stock in months. This approach seems to be aimed at creating repeated violations on our account rather than addressing genuine IP concerns.
Inconsistent Appeal Outcomes: We’ve submitted seven appeals with detailed documentation, including invoices, trademark certificates, and a bill of lading from our verified supplier. Although two of our appeals were initially accepted, recent appeals with similar documentation have been rejected, and we haven’t received a clear explanation. This has left us unsure of what else we need to provide to resolve the issue.
Potential Anti-Competitive Tactics: It’s worth mentioning that these complaints started shortly after we ended a supply agreement with this competitor and transitioned to a new supplier. Under antitrust laws, filing baseless complaints to eliminate competition could be considered anti-competitive behavior, and it’s concerning to think this might be a deliberate strategy to harm our business.
Despite providing verified documentation to prove product authenticity, our appeals continue to be rejected, and we’re now struggling to maintain account health. We’ve reached out to Seller Support multiple times, but it feels like we’re stuck in a loop with no clear path to resolution.
Seeking Advice from Fellow Sellers:
If anyone here has faced a similar situation with a competitor’s repeated IP complaints, I’d appreciate any advice on how to approach this. If there are additional escalation steps we could take or ways to involve Amazon’s executive team more effectively, I’d be grateful for your suggestions. This situation has put an enormous strain on our business, and I’m sure other small sellers can relate to the frustration of dealing with such tactics.
Thank you to anyone who can offer guidance, and best of luck to all sellers navigating similar challenges.
Competitor Misusing Trademark Complaints to Remove Our Listings
Hello everyone,
I’m reaching out to share an experience that has been seriously impacting our account health, and I’m hoping for some advice from fellow sellers. Recently, a competitor has been filing repeated trademark infringement complaints against multiple ASINs in our account. These complaints seem less about protecting intellectual property and more about damaging our business and removing us from the platform.
Here’s what’s been happening:
Frequent and Repeated Complaints: Our competitor has filed several complaints against dozens of our ASINs, including some that haven’t had stock in months. This approach seems to be aimed at creating repeated violations on our account rather than addressing genuine IP concerns.
Inconsistent Appeal Outcomes: We’ve submitted seven appeals with detailed documentation, including invoices, trademark certificates, and a bill of lading from our verified supplier. Although two of our appeals were initially accepted, recent appeals with similar documentation have been rejected, and we haven’t received a clear explanation. This has left us unsure of what else we need to provide to resolve the issue.
Potential Anti-Competitive Tactics: It’s worth mentioning that these complaints started shortly after we ended a supply agreement with this competitor and transitioned to a new supplier. Under antitrust laws, filing baseless complaints to eliminate competition could be considered anti-competitive behavior, and it’s concerning to think this might be a deliberate strategy to harm our business.
Despite providing verified documentation to prove product authenticity, our appeals continue to be rejected, and we’re now struggling to maintain account health. We’ve reached out to Seller Support multiple times, but it feels like we’re stuck in a loop with no clear path to resolution.
Seeking Advice from Fellow Sellers:
If anyone here has faced a similar situation with a competitor’s repeated IP complaints, I’d appreciate any advice on how to approach this. If there are additional escalation steps we could take or ways to involve Amazon’s executive team more effectively, I’d be grateful for your suggestions. This situation has put an enormous strain on our business, and I’m sure other small sellers can relate to the frustration of dealing with such tactics.
Thank you to anyone who can offer guidance, and best of luck to all sellers navigating similar challenges.
0 replies
Levi_Dylan_Amazon
Hello @Seller_el4RqApvQPdR5,
Thank you for posting concerns with your account here on the forums.
I see that you have concerns with competitors potentially placing malicious intellectual property complaints on your account and you would like some advice and support through this process. I do understand how frustrating this may be for you so I am here to help.
So that I am able to look into this further, could you please provide me with example ASINs or associated case ID's? This way, I can work with the appropriate teams to learn about the complaints and what is required to resolve them.
I am looking forward to your reply. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
