Amazon Failed to Reimburse for a missing shipment
Hello everyone, I am reaching out for assistance with a challenging situation involving my Amazon shipment FBA15J2J633B. Unfortunately, the entire shipment has gone missing, and I am unable to find any option to initiate the reconciliation process. Despite creating multiple support cases to address this issue, the resolution process has been incredibly frustrating. Initially, I was instructed to wait for the shipment status to close, and once it did, I provided the requested invoices. However, I was informed that the shipment is not eligible for reconciliation without any explanation. The support team keeps redirecting the case to the FBA team, while the FBA team advises me to contact the support team, leading to a perplexing cycle. This ordeal has been ongoing for over 6 months, and the value of the lost shipment exceeds 1500 GBP. Any guidance or assistance would be greatly appreciated. Thank you for your help.
Amazon Failed to Reimburse for a missing shipment
Hello everyone, I am reaching out for assistance with a challenging situation involving my Amazon shipment FBA15J2J633B. Unfortunately, the entire shipment has gone missing, and I am unable to find any option to initiate the reconciliation process. Despite creating multiple support cases to address this issue, the resolution process has been incredibly frustrating. Initially, I was instructed to wait for the shipment status to close, and once it did, I provided the requested invoices. However, I was informed that the shipment is not eligible for reconciliation without any explanation. The support team keeps redirecting the case to the FBA team, while the FBA team advises me to contact the support team, leading to a perplexing cycle. This ordeal has been ongoing for over 6 months, and the value of the lost shipment exceeds 1500 GBP. Any guidance or assistance would be greatly appreciated. Thank you for your help.
0 replies
Seller_76AUwmqvSyRIM
Wow, 6 months! Sorry to hear.
I strongly suggest that if you have proof of delivery, you start a Small Claims Court case immediately. It costs very little, you will get your money back and you can do it yourself.
Send managingdirector@amazon.co.uk an email giving them 1 week notice to resolve the situation, then begin action.
It’s the only way. Don’t delay.
Roberto_Amazon
Hello! @Seller_C2k120pDrNrnb This is Roberto.
I am sorry this issue has been going on for this long, I can see that this is currently being investigated with the highest priority in the case: 10617447242. Our team will continue to investigate and provide you updates exclusively in that case.
Regards,
Seller_PtN5MfwAvCob5
I had this, it took me a long time to sort. I literally everytime they closed a case I opened a new one with reference to the case numbers that had been closed until they got sick of me I think and they started to investigate and I got reimbursed. Keep at them.
Seller_GPLxAbyNPI33I
The thing to understand is that all this pillar to post, jumping through the same hoops time & time again is not incompetence, it is intentional.
When you're a small business or sole trader there's only so many hats you can wear before it becomes clear that you're the same person that the customer has been talking too all along, but when you have as many staff as this giant to pass it around to it suits their narrative to put as much distance between you & your money as possible...
Seller_C2k120pDrNrnb
After chasing for 6 months, finally, my issue is resolved. However, I only get an 80% reimbursement of my value, but thanks to all of your comments.
