FedEx is no longer working with my account since Amazon instituted their FedEx program.
About 3 weeks ago FedEx instituted their new FedEx program at which time my FedEx account link is now broken. The so called experts are saying it’s a FedEx issue which makes no sense since Amazon owns the link between them and FedEx. Nothing changed at my end. Amazon prices are not the same price I get for 2 day shipping. So I have to buy my labels on my FedEx account. I need help from a team executive member since no one will own the case until it is fixed.
FedEx is no longer working with my account since Amazon instituted their FedEx program.
About 3 weeks ago FedEx instituted their new FedEx program at which time my FedEx account link is now broken. The so called experts are saying it’s a FedEx issue which makes no sense since Amazon owns the link between them and FedEx. Nothing changed at my end. Amazon prices are not the same price I get for 2 day shipping. So I have to buy my labels on my FedEx account. I need help from a team executive member since no one will own the case until it is fixed.
0 replies
TaylorR_Amazon
Hi @Seller_8QXbBb3z42otn, I would suggest unlinking and relinking your account.
To unlink your account:
- Go to Buy Shipping preferences.
- Click Manage your carrier accounts.
- Check if you have an Unlink option.
- If yes, click Unlink. The status will change to Not linked.
- If no, raise a ticket to Selling Partner Support including details of the courier account to unlink.
Before linking a carrier account, update the following in Buy Shipping preferences:
- List your current email address and phone number under Manage your ship-from locations.
- In the Carrier prioritization section, ensure that the carrier for your linked account is listed as one of the prioritized carriers.
To link your FedEx account:
- Go to Buy Shipping preferences, and ensure that you have FedEx as one of your preferred carriers in the Carrier prioritization section.
- Click on Manage your carrier accounts, and enter the requested information. All fields are mandatory unless otherwise noted. The fields in this section should be filled out exactly as they appear in the Shipping Address section on your FedEx invoice. Remove all dashes from your account number.
- Provide your personal information exactly as entered in your FedEx account. This information is not included on your FedEx invoice. You may want to confirm specific details with your FedEx representative, such as your primary FedEx email address.
- Click Link this Account.
- On the Buy Shipping preferences page, you should see Linked as the status next to FedEx in the Carrier prioritization section.
Let me know if this helps.
Seller_22D5ilBmCvmMT
I think there is an issue for the new tab of the "locations" in "Shipping settings". Amazon IT creates lots of issue by changing the version of seller central. They involved more bugs after updating the seller central. Now we added new address and FedEx is not showing in the buy shipping tab. It shows the same error "A phone number is required in 'Ship from' details in <a href="/sbr/buyShippingPreferences?ref_=bem_bsp_msfp">'Buy Shipping preferences'</a>.", although we do have the correct phone number. The buy shipping tab still shows lots of our deleted old addresses. It makes us so miserable.
