Unable to Update Size Even Though I am Following The Guidelines & Instructions From Amazon Support
When I first created my listings, I did not keep the same way of describing the Sizes for them. For example, for the same size (with different flavors), I typed in "1lb", and "1 Pound (Pack of 1)." As a result, when I grouped the variations, both Sizes show up as 2 different sizes, even though they are both 1lb.
I also made the mistake of misunderstanding "Pack of." I have a listing of;4 Pound (Pack of 4)". However, I did not understand it at the time. I thought 4 bags of 1lb would be "1 Pound (Pack of 4)" As a result, my 4lbs listing is showing "1 Pound (Pack of 4)", which would be very confusing for my customer.
I attempted to contact Amazon support multiple times. I was always advised to delete and relist the listings after 24 hours. Even after following the instructions, they kept refusing to update the Size attribute for me. It is extremely frustrating. All I am doing is trying to better my customers' experience. Yet, they made it so difficult & time-consuming...
Has anyone been successful with changing the Size attribute?
Unable to Update Size Even Though I am Following The Guidelines & Instructions From Amazon Support
When I first created my listings, I did not keep the same way of describing the Sizes for them. For example, for the same size (with different flavors), I typed in "1lb", and "1 Pound (Pack of 1)." As a result, when I grouped the variations, both Sizes show up as 2 different sizes, even though they are both 1lb.
I also made the mistake of misunderstanding "Pack of." I have a listing of;4 Pound (Pack of 4)". However, I did not understand it at the time. I thought 4 bags of 1lb would be "1 Pound (Pack of 4)" As a result, my 4lbs listing is showing "1 Pound (Pack of 4)", which would be very confusing for my customer.
I attempted to contact Amazon support multiple times. I was always advised to delete and relist the listings after 24 hours. Even after following the instructions, they kept refusing to update the Size attribute for me. It is extremely frustrating. All I am doing is trying to better my customers' experience. Yet, they made it so difficult & time-consuming...
Has anyone been successful with changing the Size attribute?
0 replies
Glenn_Amazon
Hi there @Seller_epgONY12KqeHA,
I'm sorry you have had some difficulties with your size information due to some issues with Size Standardization. I'd like to review to see how I can escalate the concerns to correct your information. Do you mind replying with your most recent Seller Support Case on this issue for my review? Thank you for your understanding.
-Glenn
