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Seller_L6Y2proKLYxAC

Account verification issues with wrong Country of Citizenship that cannot be modified

We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."

Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.

As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.

Anyone can help? Thanks.

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17 replies
Tags:Verification
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Seller_L6Y2proKLYxAC

Account verification issues with wrong Country of Citizenship that cannot be modified

We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."

Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.

As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.

Anyone can help? Thanks.

Tags:Verification
01
212 views
17 replies
Reply
0 replies
user profile
Seller_ZJhFeE3tNKzfh

i'm the opposite way around. My name changed after marriage, had a new passport so put the new passport ID in, but all the system is saying is the id on record (which is I assume my old driving licence) doesn't match - but I can't upload a new one.

Its just another painful exercise in computer says no with amazon. All you can do is just keep going back again, and again, and again. You could try seller-verification-enquiry@amazon.co.uk with your issue - though we haven't had a response, presumably because there are so many isssues with the verification system.

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Roberto_Amazon

Hello! @seller_concerned

This is Roberto. Have you reported this issue with our Seller Support team? If so, can you please share the case ID?

Regards,

Roberto

00
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Seller_L6Y2proKLYxAC

Account verification issues with wrong Country of Citizenship that cannot be modified

We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."

Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.

As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.

Anyone can help? Thanks.

212 views
17 replies
Tags:Verification
01
Reply
user profile
Seller_L6Y2proKLYxAC

Account verification issues with wrong Country of Citizenship that cannot be modified

We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."

Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.

As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.

Anyone can help? Thanks.

Tags:Verification
01
212 views
17 replies
Reply
user profile

Account verification issues with wrong Country of Citizenship that cannot be modified

by Seller_L6Y2proKLYxAC

We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."

Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.

As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.

Anyone can help? Thanks.

Tags:Verification
01
212 views
17 replies
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Seller_ZJhFeE3tNKzfh

i'm the opposite way around. My name changed after marriage, had a new passport so put the new passport ID in, but all the system is saying is the id on record (which is I assume my old driving licence) doesn't match - but I can't upload a new one.

Its just another painful exercise in computer says no with amazon. All you can do is just keep going back again, and again, and again. You could try seller-verification-enquiry@amazon.co.uk with your issue - though we haven't had a response, presumably because there are so many isssues with the verification system.

00
user profile
Roberto_Amazon

Hello! @seller_concerned

This is Roberto. Have you reported this issue with our Seller Support team? If so, can you please share the case ID?

Regards,

Roberto

00
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user profile
Seller_ZJhFeE3tNKzfh

i'm the opposite way around. My name changed after marriage, had a new passport so put the new passport ID in, but all the system is saying is the id on record (which is I assume my old driving licence) doesn't match - but I can't upload a new one.

Its just another painful exercise in computer says no with amazon. All you can do is just keep going back again, and again, and again. You could try seller-verification-enquiry@amazon.co.uk with your issue - though we haven't had a response, presumably because there are so many isssues with the verification system.

00
user profile
Seller_ZJhFeE3tNKzfh

i'm the opposite way around. My name changed after marriage, had a new passport so put the new passport ID in, but all the system is saying is the id on record (which is I assume my old driving licence) doesn't match - but I can't upload a new one.

Its just another painful exercise in computer says no with amazon. All you can do is just keep going back again, and again, and again. You could try seller-verification-enquiry@amazon.co.uk with your issue - though we haven't had a response, presumably because there are so many isssues with the verification system.

00
Reply
user profile
Roberto_Amazon

Hello! @seller_concerned

This is Roberto. Have you reported this issue with our Seller Support team? If so, can you please share the case ID?

Regards,

Roberto

00
user profile
Roberto_Amazon

Hello! @seller_concerned

This is Roberto. Have you reported this issue with our Seller Support team? If so, can you please share the case ID?

Regards,

Roberto

00
Reply
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