account closure yet account
Hello, my account has been suspended. However, I sent my documents and they were rejected straight away. Why don't Amazon employees, who reviewed 18 documents in 6 hours, receive my call record? The call request button has been deleted and I can no longer create a call. I need urgent help on this. First of all, I will close my sale on Amazon. But Amazon has to give me the money in my account and provide information. Amazon, which accused us of fraud, closed my account to cover up its own crimes. My Canada account has 212 violations, no customer complaints, but it has been suspended and closed. I had two violations on my American account, but I submitted my documents to resolve it, but they closed it immediately. It's tiring for me to have the account closed due to a violation and the explanations and answers being the same. I'm bored, how should I go about talking about this situation?
account closure yet account
Hello, my account has been suspended. However, I sent my documents and they were rejected straight away. Why don't Amazon employees, who reviewed 18 documents in 6 hours, receive my call record? The call request button has been deleted and I can no longer create a call. I need urgent help on this. First of all, I will close my sale on Amazon. But Amazon has to give me the money in my account and provide information. Amazon, which accused us of fraud, closed my account to cover up its own crimes. My Canada account has 212 violations, no customer complaints, but it has been suspended and closed. I had two violations on my American account, but I submitted my documents to resolve it, but they closed it immediately. It's tiring for me to have the account closed due to a violation and the explanations and answers being the same. I'm bored, how should I go about talking about this situation?
2 replies
Seller_rI7BZIczK8iAC
You can NOT close a suspended account.
No, the didn't close but SUSPENDED your account. It will stay in the big Amazon memory for other 100 years....
Since they accused you of fraud you will not get your money most probably, especially if you have sold branded products. So, even if you would be able to talk to someone that would not help at all.
And don't try to create a second seller account, this one would also be suspended immediately. Sorry for not having better information.
Take some hours and read the countless threads about suspended accounts in this forum.
Emet_Amazon
Hello ,Thank you for posting your concerns with your account deactivation.
I would like to help clarify the situation, you mentioned that there were a few violations in the US, and 212 in Canada. Were these violations the cause of the deactivation? Did you receive a performance notification advising on the exact reason?
Typically, if this was associated to the violations in the account health page, you would be advised to resolve the individual violations to improve the account health rating to be eligible for reactivation.
Alternatively, if this was not associated to the account health, your performance notification will provide more transparency for us to offer more guidance.
I see you tagged product authenticity, If there were invoices requested, please make sure they meet our requirements listed in our responsible sourcing help page. Something to think about in these situations are if your sourcing from an authorized distributor, or the brand itself.
Additionally, if you were asked to verify the business, you may need to provide verification documentation such a utility bills and government issued ID with requirements listed in our seller identity verification help page.
I look forward to what additional information you can provide so that we can continue to provide guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
