cross-border FBA issue
case ID 15842351921
Does any Amazon Associate know which team is responsible for cross-border FBA? For this particular ticket, after weeks of escalation, the support team is now telling me they don’t know what to do or who to contact
Basically, some of our products cannot be sold in MX for unknown reasons, while all of our competitors are selling through cross-border FBA. At the same time, authorized sellers are drop-shipping our products!
thoughts?
@Michelle_Amazon @Glenn_Amazon
cross-border FBA issue
case ID 15842351921
Does any Amazon Associate know which team is responsible for cross-border FBA? For this particular ticket, after weeks of escalation, the support team is now telling me they don’t know what to do or who to contact
Basically, some of our products cannot be sold in MX for unknown reasons, while all of our competitors are selling through cross-border FBA. At the same time, authorized sellers are drop-shipping our products!
thoughts?
@Michelle_Amazon @Glenn_Amazon
9 replies
Joey_Amazon
Hello @Seller_46pj8ASPGNFar,
Thank you for utilizing the forums!
Please go ahead and file a new Seller Support case using the Get Help page.
If the case gets resolved with out addressing your issue, please post here and I can take a look and determine how to best assist you.
Thanks,
Joey
Seller_46pj8ASPGNFar
@Joey_Amazon
thank you for response
we already have an existing case ID 15842351921
perhaps you can assist with this existing case?
I think creating duplicated case is not allowed according to amazon policy?
Joey_Amazon
Hello @Seller_46pj8ASPGNFar,
Our internal team will troubleshoot this issue direclty with you under Case ID 16073205921. Please let me know if they don't engage with you in the next couple of days.
Once again thank you for utilizing the forums!
Cheers,
Joey
