ASIN Image Changed Erroneously
I am brand registered and the only manufacturer/seller of my products. My parent/children all have the same main image as the only difference is flavor and size. However, one of my child ASINs had the main image changed. I cannot change it back to the correct image because "When multiple sellers sell the same product through a single detail page, we combine and present the best product data to ensure customers get the best experience." There are not multiple sellers and the image they are showing is not even my product. I have opened a case to no avail - 17532713711. Could a moderator kindly help? Thank you!
ASIN Image Changed Erroneously
I am brand registered and the only manufacturer/seller of my products. My parent/children all have the same main image as the only difference is flavor and size. However, one of my child ASINs had the main image changed. I cannot change it back to the correct image because "When multiple sellers sell the same product through a single detail page, we combine and present the best product data to ensure customers get the best experience." There are not multiple sellers and the image they are showing is not even my product. I have opened a case to no avail - 17532713711. Could a moderator kindly help? Thank you!
0 replies
Michelle_Amazon
Hi @Seller_w8guYvKpDF5ln
Thanks for reaching out. I have reviewed your images and removed the incorrect images from your ASIN and confirmed they are displaying correctly on the site.
I wish you the best in your sales!
Michelle