Why Amazon is putting down my Top performing listing?
Dear Amazon Forum team,
Please, help. I have top performing listing, which was a Best seller in my category for months. However, when I submitted it for White Friday deal, it was not approved. Moreover, I am not able to create coupon for it, as I am getting mistake that it was classified as an "Adult product". It is portable bidet, not Adult product. It was successfully selling for long time, has good rating and lots of customer reviews, confirming that it is portable bidet. It is my own branded product and I am the only authorized seller of it. However, due to this amazon labeling it as adult product, my ASIN has block from product search which is causing the search restriction, i don't have White Friday deal, coupons, etc and my listing is going down.
I submitted 2 cases (10498717562 and 10478938152) to sales support but NO ACTION was taken during 21 days! My last case has status "Pending Amazon Action" and support team is replying during last 2 weeks that "Your request is currently under investigation. I hope you can bear with us a while we continue our investigation on this case and provide you with a resolution."
As result, Amazon is putting down my top performing listing and stopping me from using Friday opportunities. Please, help.
BR
Why Amazon is putting down my Top performing listing?
Dear Amazon Forum team,
Please, help. I have top performing listing, which was a Best seller in my category for months. However, when I submitted it for White Friday deal, it was not approved. Moreover, I am not able to create coupon for it, as I am getting mistake that it was classified as an "Adult product". It is portable bidet, not Adult product. It was successfully selling for long time, has good rating and lots of customer reviews, confirming that it is portable bidet. It is my own branded product and I am the only authorized seller of it. However, due to this amazon labeling it as adult product, my ASIN has block from product search which is causing the search restriction, i don't have White Friday deal, coupons, etc and my listing is going down.
I submitted 2 cases (10498717562 and 10478938152) to sales support but NO ACTION was taken during 21 days! My last case has status "Pending Amazon Action" and support team is replying during last 2 weeks that "Your request is currently under investigation. I hope you can bear with us a while we continue our investigation on this case and provide you with a resolution."
As result, Amazon is putting down my top performing listing and stopping me from using Friday opportunities. Please, help.
BR
13 replies
Adam_Amazon_
Hello @Seller_oViuAYGQJJpNN,
Thank you for your post. I can see that the issue was resolved, can you confirm?
Adam
Seller_oViuAYGQJJpNN
Hi Adam! Thanks for reply.
No, unfortunately, my issue was not resolved. I just got reply from support "As per our internal team investigation we found that the ASIN is suppressed for Restricted Product. And the reason for ASIN suppression: Excluded Browse Node Id: 12264294031 is one of the ancestors for this Asin."
My product is Portable Bidet, however Amazon after one year selling this product as not restricted now put label of Restricted Product on my Portable bidet. Also, amazon forcefully added this Excluded Browse Node Id into my product as I didn't select this browse node for my product myself. I created this listing from 0, it doesn't have any parent or child asins. I selected Category "Bidets", but amazon category Manager forcefully changed category to "Camping". Now also system or category manager added Excluded Browse Node Id: 12264294031 to my product.
All my cases trying to fix Restricted Product issue didn't help. Also, i was not able to get my product back to category "Bidets". My requests to do so were rejected.
Please, advice.
Adam_Amazon_
Hello @AlenaT,
I can see that will remove restrictions after 72 hours max. Can you confirm? if it was not solved, open a new case and share the Id.
Adam
Seller_oViuAYGQJJpNN
Hi Adam!
Thank you for reply.
Unfortunately, this listing is still suppressed and restricted. I just submitted new support case 10644016852. This is 3d case i my attempts to fix this issue. Please, follow up with the team.
I was already advised 2 times that this restriction will be removed within 72 hours (once here and once via support case 10478938152 before i even contacted you). Both times the restrictions were not removed and my portable bidet is still "Adult product" in the system. Not sure what is the reason behind this, just please, keep this in mind when you follow up on this problem now.
Thanks and regards, Alena
Adam_Amazon_
Hello @Seller_oViuAYGQJJpNN,
I’m sorry to hear that. We need to wait for a response before we can take further action on the issue. I’ll make sure to keep track of the case.
Adam
Seller_oViuAYGQJJpNN
Dear Adam,
Thank you for your support. As we approach the New Year, I hope you had a wonderful Christmas!
I wanted to follow up regarding the ongoing issue with the my listing. The response i received was the same: "In this browse node, the 'Personal Care' (12264294031) is listed as an excluded browse node, which needs to be removed in order to resolve the issue and make you eligible for coupon creation."
I am aware of this problem and have requested multiple times for it to be addressed, as I am unable to resolve it myself. I initially created a listing in the Bidets category, which was a best-selling product for several months. However, Amazon changed its category and added this excluded browse node to my listing a few months ago.
Since then, I have faced numerous challenges due to this issue. My ASIN is blocked from product search, resulting in search restrictions, and I am currently unable to create coupons. This has negatively impacted my listing's visibility and performance.
I have already requested a change to the correct product category, but my previous request (ID 10146841482) was rejected. My current request (ID 10644016852) is in progress, and I sincerely hope Amazon will approve the removal of this excluded browse node and replace it with the correct one.
I kindly ask for your support in this matter, as it is crucial for the success of my business.
Thank you for your attention to this issue.
Best regards, Alena
Adam_Amazon_
Hello Alena,
Thank you for your wishes. I have escalated your case to our internal team for a review. Will get back to you once I have a response.
Regards,
Adam
Seller_oViuAYGQJJpNN
Thank you, Adam!
We just received the reply for the support case: "We understand that you suggested a category browse node change to the ASIN due to which you are facing multiple issues. Your request to update the browse node was declined."
So, this request (ID 10644016852) to change restricted browse node was declined once again regardless of multiple issues which we have with this browse node. This is second time this request was declined.
Hope, your escalation to the local teams will help. Otherwise I will have to escape this to the higher level.
Please, keep me posted. Thank you once again for your support.
Thanks and regards, Alena
