Invalid charge method - URGENT
We have used the same card on our account with no problem up until 48 hours ago.
We received an invalid charge method and 'support' stated that it was my bank not authorising the card due to a mismatch on the biling postcode and address.
Upon calling my bank they confirm there is no mismatch and that the details are EXACTLY correct and they have not blocked any transactions or have any issue wth the card. They also confirmed Amazon were continuing to take transactions from the card, despite our company being blocked from the account.
Support is awful. They ignore this feedback and send the same cut and paste text back to me in response. As a business owner I am totally stuck with no options, no support and no resolution and Amazon continues to charge my account.
Surely Amazon should not be allowing transactions via a card the insist is invalid? and blocking the car downer from managing these transactions? Where is the legality in that?
can anyone advise on what to do as I am getting no resolution from Amazon, the bank are happy with the card detials and customers are placing orders that we cannot manage.
Thank you.
Invalid charge method - URGENT
We have used the same card on our account with no problem up until 48 hours ago.
We received an invalid charge method and 'support' stated that it was my bank not authorising the card due to a mismatch on the biling postcode and address.
Upon calling my bank they confirm there is no mismatch and that the details are EXACTLY correct and they have not blocked any transactions or have any issue wth the card. They also confirmed Amazon were continuing to take transactions from the card, despite our company being blocked from the account.
Support is awful. They ignore this feedback and send the same cut and paste text back to me in response. As a business owner I am totally stuck with no options, no support and no resolution and Amazon continues to charge my account.
Surely Amazon should not be allowing transactions via a card the insist is invalid? and blocking the car downer from managing these transactions? Where is the legality in that?
can anyone advise on what to do as I am getting no resolution from Amazon, the bank are happy with the card detials and customers are placing orders that we cannot manage.
Thank you.
0 replies
CR_Amazon
Hi there @Seller_RokJ0uwFsvaZO
My name is CR and wanted to jump in here and see if I may be able to gather some additional information from you here. First of all, I apologize for the frustration that this has caused.
Did you recently change the charge method, or did this all of a sudden shift to 'invalid' seemingly out of nowhere with this card ending in 3715?
In taking a quick peek, the only thing that stands out to me is the address for the other card you have on file is very close to the address you have for 3715 but has a few extra words to complete the address. Calling that out on my end without knowing if that was purposeful.
Would you mind sharing the case # you have opened with Seller Support below? I'd be happy to take a further look at your issue there and review any correspondence provided to this point.
I'll hang here for your response.
CR_Amazon
