When I have high value FBM book sales, I've been dispatching with Evri standard drop off, paying extra for Signature Confirmation for added peace of mind. I purchase all my shipping via Amazon Buy Shipping. I've just noticed that all the times recently that I have paid extra for Signature Confirmation, the "Delivery label purchase" section of the order has updated with "Confirmation Service: Delivery Confirmation". I'm paying extra for Signature Confirmation, but only actually receiving standard Delivery Confirmation. It seems that Evri aren't even receiving the instruction to obtain a signature from the customer, therefore I now wonder what is even the point in paying extra for it?

For example - I had a very large sale last week - 9 books in one order, I paid for Signature Confirmation. The Evri driver just left the parcel leaning against an outside door at commercial premises, outside of business hours. They took a photo which is added to the tracking, but no signature requested or received. According to the order, I only purchased Delivery Confirmation, even though I was charged for Signature Confirmation.

Anybody else had/having the same issue?

I've raised a case with Amazon Seller Support, but they have replied with a long sermon on the virtues of purchasing Signature Confirmation, and how to raise a complaint with Evri; but they haven't actually addressed the issue I reported.