Dear Amazon Support Team,

I am writing to express my deep concern and disappointment regarding the repeated issues I have been facing with your ATS courier service in Lucknow. As a new seller on Amazon, my experience with your pickup service has been frustrating and has directly impacted my business and account health on multiple occasions.

Despite being an Amazon seller for only a short time, your pickup service has consistently failed to meet expectations. Each time, your assigned pickup partner has not come to my location as scheduled to collect the courier, forcing me to personally deliver the packages. This arrangement is inconvenient and unsustainable, and if I am unable to make these personal deliveries, the packages remain uncollected, which leads to severe consequences for my Amazon account.

Here are the main issues I have encountered:

👉 Repeated Missed Pickups and Late Dispatch: Despite scheduling pickups through the Amazon Seller Central platform, the courier has consistently failed to arrive at my location on the scheduled dates. Most recently, on 1st November, the courier partner came only on 2nd November, resulting in delayed dispatch and negatively affecting my account health.

👉 Account Health "At Risk": Because of the repeated delays and missed pickups, my account has been flagged as "At Risk" of deactivation multiple times. This is an ongoing issue that first occurred on 28th/29th October. After much effort and communication with Amazon Seller Support, I managed to temporarily resolve it. However, the problem resurfaced, placing my account at risk once again.

👉 Unprofessional and Uncooperative Pickup Team: My attempts to resolve these issues by contacting the local pickup hub in Lucknow have been met with unhelpful and rude responses from the staff. Specifically, the Hub Manager, Anurag, and pickup boys, Alok and Ashwini, have been consistently unprofessional. Their responses have been dismissive and at times, disrespectful. This is not a one-time occurrence but a recurring issue, and I have call recordings and WhatsApp chats to substantiate this behavior.

👉 Impact on Business and Customer Satisfaction: Due to these delays, seven of my orders in the past week were dispatched late. This not only affects my account but also jeopardizes my relationship with customers and my reputation as a seller.

Here is a specific example for your reference: Order Number: 403-4638971-1649120 – Due to delayed dispatch, this order has once again triggered the "At Risk" status on my account.

I have reached out to Amazon Seller Support multiple times, but each time I receive vague answers without a concrete solution. No formal complaint has been raised against the ATS team or specific individuals in Lucknow, and the issue remains unresolved.

I kindly request your immediate intervention to address the following points:

👉 Ensure timely and reliable pickups as scheduled, so my account health is not jeopardized by factors beyond my control.

👉 Address the unprofessional behavior of the staff members at the Lucknow hub and implement necessary corrective measures.

👉 Provide a clear and consistent communication channel where I can raise issues and receive actionable support.

These ongoing issues have created an immense amount of stress and are affecting my business growth. I request you to treat this matter with the urgency it deserves. You may contact me directly if further information or evidence is needed.

Thank you very much for your attention and anticipated assistance. I look forward to your swift response and a resolution to this pressing issue.

Best regards,

MalabisIndia