Seller_EAWBZHVQzUdZU
Returns and Auto-authorized
I am a merchant seller, can anyone help with the return process, i understand that Amazon auto-authorize the customer return request on first scan, i refund once i have received and checked the item is OK
If i have not received the item back but it has a tracking number and been auto-authorized by amazon, what can i do about this? as basically Amazon have refunded but i am still waiting for the item to be returned to me
Any help please
Tags:Customer
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7 replies
Seller_SITNVuZK87zGK
In most cases this is incorrect. The procedure now is.
- customer requests return - amazon supply return label
- IF customer uses that return label - customer is refunded on first scan - ie, at the point they drop off the return. If the customer is liable for the return label - this is deducted from the refund
- If there are any issues with the returned item (not as supplied or damaged, or incorrect return code used) you can open a Safe-T Claim with amazon once the item has been returned
- If the return is lost in post - you need to take this up with the courier (another issue here though)
You can exclude items from the prepaid return label scheme - but only those over £100.
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