Stuck in verification loop
hello community. I am new seller and my product is in Amazon warehouse and not active. When I reach to support they told to complete identification verification process. I completed and the page says verification completed successfully. But still my product is not active and when I contact the support they are telling that verification is not complete I didn’t understand and nobody is telling clearly what needs to be done. I am doing the same thing for more than one week now. Please help.
@Connor_Amazon
Stuck in verification loop
hello community. I am new seller and my product is in Amazon warehouse and not active. When I reach to support they told to complete identification verification process. I completed and the page says verification completed successfully. But still my product is not active and when I contact the support they are telling that verification is not complete I didn’t understand and nobody is telling clearly what needs to be done. I am doing the same thing for more than one week now. Please help.
@Connor_Amazon
0 replies
CR_Amazon
Hi there @Seller_bRoIVE9u3a8mZ
My name is CR and wanted to hop in here. Are you still having issues with verification? Would you mind sharing case # that you have opened with Seller Support? I'd be happy to take a further look there.
Also, on a side note, I wanted to welcome you to the community as I see this being your first post with us here in the community!
I'm going to do a few checks on my end but will hang here for your response.
CR_Amazon
CR_Amazon
@Seller_isM6wl9M88I7B
CR back here again. I had a chance to peek into your account and noticed a couple of things.
First if you go to your 'Account Info' drop down from the top right hand corner you should see the below. Click on the red 'reactivate account' text there.
That should then bring you to a page that has some steps for you to complete for verification. Review the information on that page and then click on the teal "Submit for verification" button at the bottom of the page.
Have you done this already?
Lastly, it looks like you have an unread performance notification which prompts you for some final steps for the verification process. I realize you are a new seller with us here so wanted to share the importance of always staying on top of your performance notifications as well.
I'm here to help, we'll get this figured out! :)
CR_Amazon
