Remove evri from returns individual selling plan
Hi, I am asking this question on here as Amazon seller support have been as unhelpful as ever with giving me a clear answer.
If I am on the individual selling plan do I have to use evri to handle all my returns?
Evri have recently lost one of my packages which was being returned and are very difficult to get hold of. The buyer has been refunded by Amazon already. I then found out I might only be covered for £20 which is outrageous. Why is Amazon using a default service which offers such little compensation especially since they charged a very high fee for a return label. I would like to switch to Royal Mail tracked 48 by default as this covers up to £150. Ideally I would like to handle returns myself but I expect this isn’t possible.
Regards
Remove evri from returns individual selling plan
Hi, I am asking this question on here as Amazon seller support have been as unhelpful as ever with giving me a clear answer.
If I am on the individual selling plan do I have to use evri to handle all my returns?
Evri have recently lost one of my packages which was being returned and are very difficult to get hold of. The buyer has been refunded by Amazon already. I then found out I might only be covered for £20 which is outrageous. Why is Amazon using a default service which offers such little compensation especially since they charged a very high fee for a return label. I would like to switch to Royal Mail tracked 48 by default as this covers up to £150. Ideally I would like to handle returns myself but I expect this isn’t possible.
Regards
0 replies
Seller_76AUwmqvSyRIM
You have no choice, whether on individual or professional plan. Sorry.
Seller_76AUwmqvSyRIM
You are in some ways, eg no shipping templates but not with this.
Yes. Make sure you exclude anything greater than £100. Search for details. Also, I believe that you can remove yourself from the automatic returns process. Just ask Seller Support to do this for you.
