A-Z Scam Need Help
I have been massively scammed by a customer and by the a-z team totalling a cost of £1139. The customer opened it claiming the item was never received all the correct tracking was used and they had received it next day and also lied on the claiming saying we messaged them saying the order was lost.
We have provided proof of signature and photo proof of the customer receiving the item with all the correct documents, amazon have still granted this in the customers favour even though they agree that the item was delivered saying the tracking was the issue when the correct tracking was used.
They have counted it against our odr rate making us lose the buy box and future business for a while, a huge loss of £1139. They stated -“We encourage you to contact the buyer directly to communicate with them regarding this claim. The buyer can then contact us to let us know the issue has been resolved. The claim can then be withdrawn and the buyer charged appropriately.”
They should be paying me back the money amazon themselves then for supporting this!!
I know about this but obviously the customer wont do that and they are supporting this scam massively.
I have reported this and having this case reviewed but as usual nothing from them.
Lost on what to do now i know you cant take the customer to court and is against amazons policies but dont know what else to do here.
Any advice would be grateful thanks.
A-Z Scam Need Help
I have been massively scammed by a customer and by the a-z team totalling a cost of £1139. The customer opened it claiming the item was never received all the correct tracking was used and they had received it next day and also lied on the claiming saying we messaged them saying the order was lost.
We have provided proof of signature and photo proof of the customer receiving the item with all the correct documents, amazon have still granted this in the customers favour even though they agree that the item was delivered saying the tracking was the issue when the correct tracking was used.
They have counted it against our odr rate making us lose the buy box and future business for a while, a huge loss of £1139. They stated -“We encourage you to contact the buyer directly to communicate with them regarding this claim. The buyer can then contact us to let us know the issue has been resolved. The claim can then be withdrawn and the buyer charged appropriately.”
They should be paying me back the money amazon themselves then for supporting this!!
I know about this but obviously the customer wont do that and they are supporting this scam massively.
I have reported this and having this case reviewed but as usual nothing from them.
Lost on what to do now i know you cant take the customer to court and is against amazons policies but dont know what else to do here.
Any advice would be grateful thanks.
Seller_LVJaidBR9PT5Z
Thanks for everyone’s advice, got my money back took me appealing there decision on the case log three times with all the evidence of delivery before they finally reversed there original decision.
They have funded me back themselves but also funded the customer so this just puts to the point that amazon promote and help these scammers continuously. Hopefully this all changes but has only been getting worse over the years.
0 replies
Seller_7VbclcPFFRTnc
Did you upload the tracking at the time of despatch and does the tracking clearly show the customers signature?
Have you appealed ?
Seller_DROodOAYHftnc
This sort of scenario is happening far too often these days - just read the forum, and is so wrong/unfair for sellers.
A-Z is not fit for purpose.
Seller_vgN7QaNeRjdp9
Same issue happens with me and same result. Customer take the product and take product amount as well. Amazon unfortunately, is always with the customer preference. Very disappointing behavior from amazon for the sellers.
Seller_87mKFKKA3Vwkx
If Amazon won’t act in your favour this is definitely a matter for the fraud team at the police
Seller_7XKkvpKqKRaqK
i do know amazon have sent a few of my customers emails after the bank holiday saying there item hasnt arrived but i must have honest customers as they have all contacted me to say they have arrived so maybe your customer got same email , my advice take a picture of all messages to customer and add it to your appeal so they can see the message themselves as this is what i do now when customer is claiming something that isnt correct and make it easier for the a to z team
Seller_KZhPnqSRrvTv0
You can always contact the buyer and inform them that you’ll be passing the matter to the police, after all, it’s fraud! You have proof the item was received!
Seller_EHYOwAkoZV3Hb
Remember that your issue is with Amazon, NOT the customer. Keep communications between you and Amazon only. Take them to the Small Claims Court if you get nowhere, I have done many times. Let them deal with the customer.
Seller_qPkd1yQibbUOY
I just asked Amazon to check a customer’s account because of suspicious activity but they said they can’t. They are utterly useless and I hope they eat themselves eventually.
Seller_eYOMu9p43oTxv
Even we have had 2 claims where the items were delivered with the gps location and we even confirmed with royalmail that the order was delivered to the correct lotion but the customer opens a a-z and our appeal gets rejected … so the customer gets the item and a refund too .
Seller_ypI4HgDJGCNUy
My best advice, stick to FBA and live with the additional cost.
I’m always hearing these horror stories on here with FBM and i’m amazed that people are doing it this way when amazon is concerned. There’s no justice.
