URGENT: Ongoing "Failure to Disburse Funds" Issue – Unacceptable Delay
Hi all,
We have been selling on Amazon for over three years and have always received our funds without any issues. However, since our last successful payout on February 12, 2025, we have not received a single payment. Every time we request a disbursement, we receive the same "Failure to Disburse Funds" email—this has now happened three times. The email content is included below.
Each time, the email claims that the funds were returned to Amazon. Yet, when we contact our bank, they confirm that there has been no transfer attempt from Amazon and no rejected payment. Meanwhile, we continue receiving payments without any issues from other marketplaces and customers.
Additionally, every time this happens, Amazon removes our bank details, forcing us to re-add them. After re-adding, we receive the usual 0 GBP card check and a 0.01 GBP deposit, confirming that our account is verified. However, when the actual disbursement is due, we receive the same failure email, and our bank details are removed yet again.
We created a case (ID: 10919139442) on March 13, 2025, yet all we receive are generic responses stating, "we are working with our internal team to reach a resolution on your case." This is not a resolution—this is a serious issue that needs urgent attention.
It is completely unacceptable and legally questionable for Amazon to hold our funds without a valid reason. This is severely affecting our cash flow and business operations.
We would appreciate any insights from moderators or other sellers experiencing the same issue to help resolve this matter.
Looking forward to an immediate resolution.
@Sarah_Amzn@Winston_Amazon@Maya_Amazon@Ezra_Amazon@Julia_Amazon@Spencer_Amazon
URGENT: Ongoing "Failure to Disburse Funds" Issue – Unacceptable Delay
Hi all,
We have been selling on Amazon for over three years and have always received our funds without any issues. However, since our last successful payout on February 12, 2025, we have not received a single payment. Every time we request a disbursement, we receive the same "Failure to Disburse Funds" email—this has now happened three times. The email content is included below.
Each time, the email claims that the funds were returned to Amazon. Yet, when we contact our bank, they confirm that there has been no transfer attempt from Amazon and no rejected payment. Meanwhile, we continue receiving payments without any issues from other marketplaces and customers.
Additionally, every time this happens, Amazon removes our bank details, forcing us to re-add them. After re-adding, we receive the usual 0 GBP card check and a 0.01 GBP deposit, confirming that our account is verified. However, when the actual disbursement is due, we receive the same failure email, and our bank details are removed yet again.
We created a case (ID: 10919139442) on March 13, 2025, yet all we receive are generic responses stating, "we are working with our internal team to reach a resolution on your case." This is not a resolution—this is a serious issue that needs urgent attention.
It is completely unacceptable and legally questionable for Amazon to hold our funds without a valid reason. This is severely affecting our cash flow and business operations.
We would appreciate any insights from moderators or other sellers experiencing the same issue to help resolve this matter.
Looking forward to an immediate resolution.
@Sarah_Amzn@Winston_Amazon@Maya_Amazon@Ezra_Amazon@Julia_Amazon@Spencer_Amazon
0 replies
Seller_ZVAz3d5lZuGid
Have you checked that your bank account details have a green tick beside them ? - you may need to verify them again, as we all have to periodically.
Seller_ozGg7zcqUTVCa
Hi @Sarah_Amzn, have you had a chance to review our post? It’s quite urgent for us to get this resolved as soon as possible. Please let us know if you need any additional information. Thanks!
Seller_ozGg7zcqUTVCa
Dear @Sarah_Amzn,
We still haven’t received any payouts. While we were previously informed that the issue was related to our bank account, we are now being told that it’s due to an ongoing KYC verification.
As we have not received any disbursements since February, we believe this matter should be resolved as soon as possible. We have already submitted all requested information and documents, but we are unsure what is currently holding up the release of our funds.
Could you kindly check with the KYC team regarding the status of our verification and advise us on the next steps?
Kind regards,
