Dear amazon workers :
My customer filed an A to Z claim because the package did not arrive. However, the seller delivered it on time, but the buyer tried to dropship and also wrote the wrong shipping address on Amazon. That’s why the delivery was delayed. So, should the seller be responsible for the customer’s mistake?
Before I first filed an objection, Amazon said that if the customer didn’t return it by the deadline set by Amazon, Amazon would refund the sales price. Also, When I first appealed the A to Z claim, the claims team told me that they would eliminate the product defect rate.
However, when the buyer did not return the item, I filed an objection to request payment, but the order defect rate also increased again, and Amazon did not return the product price of $724.97 to me for over a month. The same thing happened even after I filed an objection 3 times.
Except for the detailed address, I explained this to the Amazon team:
“To Amazon, The order [114-8854262-2723428] was shipped on [Fri, Jul 26, 2024] with tracking number [******] by carrier [USPS] and the estimated delivery date was [Aug 2, 2024 PDT to Aug 7, 2024 PDT]. The shipment can be tracked using this link:[*****]. According to the order's tracking information, the package was delivered to the correct address [****] on [Aug 14] and signed by [******].
I fully understand that Amazon puts their customers first. That's why I understand that Amazon has refunded the customer in full. First of all, I want to get my money back if the customer doesn't return my product. My customer has been using my product for over 2 months now and he has also received a refund. So I'm hit twice and my order defect rate is also affected.
There is another reason why this shipment is late. I received a reply from USPS saying that my customer's address was incorrect and USPS could not deliver and re-deliver within the delivery period. And there was nothing in the delivery address. USPS eventually informed me on 8/5 that the address was not confirmed as "No such number." My customer said that this was his customer's address because it was a dropship. This caused further delays in confirmation and later on 8/4 my customer requested an address change. However, the address could not be changed during delivery. So I gave my customer the post office address where the product was stored, but he never picked it up. Then a week later on the 14th, his customer called USPS and gave them the correct address. That's why the delivery was delayed. <End>
Even if all of this is my responsibility, shouldn't I be refunded the product price? Also, when the shipping company USPS contacted me saying the address was incorrect, am I responsible for this as well?
