Account Suspended for a Week Due to ID Verification Video Call
Hi guys,
A few days ago we received a message from Amazon saying that our USA account (we don't sell there) has been suspended until we complete an ID verification video call. Our UK store was still working OK, so we did the thing where you select 3 video call time and dates and awaited confirmation. No big problem...
Fast forward a few days and no confirmation message has come through and now our UK seller account has been suspended. We chatted to support who just told us to re-book a video call and just deal with the suspension. The nearest phone call slot (assuming it happens) is next week. That's at least a full week of suspension due to Amazon failing to confirm a video call.
Surely this isn't right? We can't afford to cease trading for a full week like this, especially when it's no fault of our own.
Is there anyone from Amazon who can expedite this?
Account Suspended for a Week Due to ID Verification Video Call
Hi guys,
A few days ago we received a message from Amazon saying that our USA account (we don't sell there) has been suspended until we complete an ID verification video call. Our UK store was still working OK, so we did the thing where you select 3 video call time and dates and awaited confirmation. No big problem...
Fast forward a few days and no confirmation message has come through and now our UK seller account has been suspended. We chatted to support who just told us to re-book a video call and just deal with the suspension. The nearest phone call slot (assuming it happens) is next week. That's at least a full week of suspension due to Amazon failing to confirm a video call.
Surely this isn't right? We can't afford to cease trading for a full week like this, especially when it's no fault of our own.
Is there anyone from Amazon who can expedite this?
3 replies
Seller_xTwV22UFjF2j7
Hi @Sakura_Amazon_
Would you be able to assist with this? It's a complete nightmare.
Seller_xTwV22UFjF2j7
@Ash_AMZ @Simon_Amazon
Hi guys,
Would any of you guys be able to help with this please? Our shop is completely dead in the water right now and we have no idea when/if this verification call will happen.
Many thanks
Sarah_Amzn
Hello @Seller_xTwV22UFjF2j7.
please let's follow the conversation in the other thread.
Will be closing this thread as a duplicate of Wait for Verification Call is Killing Our Business
Kind regards,
Sarah.
