Unable to verify legitimate invoice from manufacturer
Hello Seller Community,
I am having issues with applying to sell a brand we have began distributing. We submitted an application to sell the brand and got this response to our case from Amazon:
We cannot accept this INVOICE because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.
The invoice and BOL documentation we sent was provided to us directly from the manufacturer and we have a distribution agreement permitting us to sell their products on Amazon.
All the information on the invoice matches our account information and the manufacturers information is all present on the invoice.
Is it recommend to send screenshots in the case demonstrating the emails containing the invoices were sent to us directly from the manufacturer?
How can I escalate this case to the correct department that can help resolve this issue?
The case ID is 18108233111
Any and all help is appreciated.
Regards
Unable to verify legitimate invoice from manufacturer
Hello Seller Community,
I am having issues with applying to sell a brand we have began distributing. We submitted an application to sell the brand and got this response to our case from Amazon:
We cannot accept this INVOICE because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.
The invoice and BOL documentation we sent was provided to us directly from the manufacturer and we have a distribution agreement permitting us to sell their products on Amazon.
All the information on the invoice matches our account information and the manufacturers information is all present on the invoice.
Is it recommend to send screenshots in the case demonstrating the emails containing the invoices were sent to us directly from the manufacturer?
How can I escalate this case to the correct department that can help resolve this issue?
The case ID is 18108233111
Any and all help is appreciated.
Regards
0 replies
Glenn_Amazon
Hi there @Seller_5IYa1PElFCKJR,
In general Amazon won't explicitly share why your documentation was not accepted, however it is often because Amazon is unable verify that this document ties to this supplier or your specific business. At this time I see that you have provided a new document to the team to review. Please wait for a response from them regarding his new submission. Ultimately you will need to work with the supplier to ensure you have all the information required. Thank you for your understanding.
-Glenn
