Winning Buybox
We have been selling on Amazon US and have recently expanded to Amazon UK.
However, we are not winning buybox in Amazon UK. It doesn't make sense because we own the brand, we manufacture the products and we are the only seller.
We reached out to Seller Support but they have been extremely unhelpful. They kept saying there's nothing we could do but "Focusing on competitive pricing, reliable fulfillment, excellent customer service, and maintaining strong seller metrics is your best strategy to improve your chances of winning the Buy Box."
Issue is, without buybox, we can't run ads. Without ads there's no sale at all. Without sale, how can we demonstrate competitive pricing, reliable fulfillment, excellent customer service, and strong seller metrics?
So now our inventory just sits in the warehouse everyday and we can't do anything about it. I asked the Seller Support whether we should do nothing, just sit back and pray. Their response was "YES".
Could I please invite some moderator to help please? Many thanks
Case ID: 11149318192
@Spencer_Amazon @Ezra_Amazon
Winning Buybox
We have been selling on Amazon US and have recently expanded to Amazon UK.
However, we are not winning buybox in Amazon UK. It doesn't make sense because we own the brand, we manufacture the products and we are the only seller.
We reached out to Seller Support but they have been extremely unhelpful. They kept saying there's nothing we could do but "Focusing on competitive pricing, reliable fulfillment, excellent customer service, and maintaining strong seller metrics is your best strategy to improve your chances of winning the Buy Box."
Issue is, without buybox, we can't run ads. Without ads there's no sale at all. Without sale, how can we demonstrate competitive pricing, reliable fulfillment, excellent customer service, and strong seller metrics?
So now our inventory just sits in the warehouse everyday and we can't do anything about it. I asked the Seller Support whether we should do nothing, just sit back and pray. Their response was "YES".
Could I please invite some moderator to help please? Many thanks
Case ID: 11149318192
@Spencer_Amazon @Ezra_Amazon
0 replies
Spencer_Amazon
Hello @Seller_v4BZVvDSff4RU,
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
