Cancel order
hello everyone today i got my first order and after 10minutes the customer request to cancel the order . What was the reason i dont know but is it possible that i was late ??
Cancel order
hello everyone today i got my first order and after 10minutes the customer request to cancel the order . What was the reason i dont know but is it possible that i was late ??
0 replies
Seller_ZJhFeE3tNKzfh
Anyone can request to cancel an order.
In fact in the first 30 mins the order sits in pending and the customer can cancel before it becomes an order to be shipped.
Once its been marked as to be shipped - then they can request a cancellation. You haven't done anything wrong - they just want to cancel. You don't even have to cancel. In our case, we have orders already in postal sacks before the system marks the item as shipped - so we can reject the cancellation.
Its up to you if you want to cancel the order really, but if you haven't purchased a shipment label, its probably worth cancelling (just make sure its an official request and not just a message from the customer)
KJ_Amazon
Hello @Seller_v35Rr1D2r65Ws
Thank you for visiting the seller forums.
@Seller_ZJhFeE3tNKzfh provided you with good information about buyer cancellations. As they wrote, buyers can cancel their own order for 30 minutes after placement. The Seller Help: Order cancellations page has more details on the process and seller options:
When can a buyer cancel an order?
For the first 30 minutes after the order is placed, buyers can cancel their own order using the Cancel Items button located in Your Account > Your orders on Amazon. After 30 minutes, the buyer can no longer cancel the order directly; they can only submit a cancellation request for the seller to review. You will receive an email when the buyer requests a cancellation. Both cancellations and returns are a normal part of the sales operations.
What should I do when a buyer wants to cancel an order?
Depending on the stage for processing the order, the following options may help you to determine next steps:
- If you haven’t dispatched or confirmed dispatch for this order, you can cancel it in Manage orders or use an order Cancellation feed to cancel orders by uploading a file or through an API. To cancel an order from the Manage orders page, follow the steps mentioned under Official cancellation process that will not count against your Cancellation Rate metrics.
- If you already shipped, but haven’t confirmed dispatch, you must confirm dispatch and then contact the buyer via the Buyer-Seller Messaging service and advise them to either refuse the shipment or initiate a return.
- If you haven’t shipped, but you already confirmed dispatch, you can no longer cancel the order. You must begin a refund process and not dispatch the product.
