No help from the account varification team
Hello
Amazon has blocked our UK and Germany accounts and we are being asked for our verification documents again.
They are not accepting our documents and saying that something is missing in them - they are wrong, or at the least, we would like a specific explanation why it is not good, all the information is in it.
I am trying desperately to talk to the department or to anyone who can help solve this issue but not getting anywhere.
Does anyone have a telephone or email that could answer and assist?
Thanks
No help from the account varification team
Hello
Amazon has blocked our UK and Germany accounts and we are being asked for our verification documents again.
They are not accepting our documents and saying that something is missing in them - they are wrong, or at the least, we would like a specific explanation why it is not good, all the information is in it.
I am trying desperately to talk to the department or to anyone who can help solve this issue but not getting anywhere.
Does anyone have a telephone or email that could answer and assist?
Thanks
0 replies
Sarah_Amzn
Hello @Seller_4qtMftdv2eQEV,
Welcome to the Forums.
This is Sarah with Amazon.
I have confirmed with the partner team that they sent you a notification yesterday outlining the required documents needed to activate your account.
Please review the steps provided in that communication and submit the requested documents accordingly.
Kind regards,
Sarah.
Seller_Zf0saA65HUFuf
I can help if you want to contact me directly.
No help from the account varification team
Hello
Amazon has blocked our UK and Germany accounts and we are being asked for our verification documents again.
They are not accepting our documents and saying that something is missing in them - they are wrong, or at the least, we would like a specific explanation why it is not good, all the information is in it.
I am trying desperately to talk to the department or to anyone who can help solve this issue but not getting anywhere.
Does anyone have a telephone or email that could answer and assist?
Thanks
No help from the account varification team
Hello
Amazon has blocked our UK and Germany accounts and we are being asked for our verification documents again.
They are not accepting our documents and saying that something is missing in them - they are wrong, or at the least, we would like a specific explanation why it is not good, all the information is in it.
I am trying desperately to talk to the department or to anyone who can help solve this issue but not getting anywhere.
Does anyone have a telephone or email that could answer and assist?
Thanks
No help from the account varification team
Hello
Amazon has blocked our UK and Germany accounts and we are being asked for our verification documents again.
They are not accepting our documents and saying that something is missing in them - they are wrong, or at the least, we would like a specific explanation why it is not good, all the information is in it.
I am trying desperately to talk to the department or to anyone who can help solve this issue but not getting anywhere.
Does anyone have a telephone or email that could answer and assist?
Thanks
0 replies
0 replies
Sarah_Amzn
Hello @Seller_4qtMftdv2eQEV,
Welcome to the Forums.
This is Sarah with Amazon.
I have confirmed with the partner team that they sent you a notification yesterday outlining the required documents needed to activate your account.
Please review the steps provided in that communication and submit the requested documents accordingly.
Kind regards,
Sarah.
Seller_Zf0saA65HUFuf
I can help if you want to contact me directly.
Sarah_Amzn
Hello @Seller_4qtMftdv2eQEV,
Welcome to the Forums.
This is Sarah with Amazon.
I have confirmed with the partner team that they sent you a notification yesterday outlining the required documents needed to activate your account.
Please review the steps provided in that communication and submit the requested documents accordingly.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_4qtMftdv2eQEV,
Welcome to the Forums.
This is Sarah with Amazon.
I have confirmed with the partner team that they sent you a notification yesterday outlining the required documents needed to activate your account.
Please review the steps provided in that communication and submit the requested documents accordingly.
Kind regards,
Sarah.
Seller_Zf0saA65HUFuf
I can help if you want to contact me directly.
Seller_Zf0saA65HUFuf
I can help if you want to contact me directly.
